Inside Sales Support

Fonroche Lighting America, Inc.; Charlotte (AR); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Competitive Base Salary

Great Team Culture

Comprehensive Benefits Package

Generous PTO Policy

Career Growth Opportunities

Meaningful Impact

Résumé du poste

Fonroche Lighting America, Inc. is seeking an Inside Sales Support in Charlotte, NC. You will be the hub coordinating with customers, municipalities, and internal teams; manage Salesforce data, schedule meetings, support bids, and ensure the sales process stays organized and on track.

This role suits an organized, proactive candidate who enjoys cross-functional collaboration and delivering exceptional customer service.

Qualifications

• Experience in sales support or admin roles.
• Strong communication with customers by phone and email.
• Excellent organizational skills.
• Familiarity with Salesforce or CRM (learn quickly if needed).
• Ability to support multiple reps in a fast-moving environment.

Responsabilités

• Coordinate with customers, municipalities, and partners; gather details and schedule meetings.
• Enter and maintain accounts, contacts, and opportunities in Salesforce; generate reports.
• Support bids, proposals, and compliance forms with Sales Enablement.
• Maintain documentation and onboarding for new representatives; organize files and templates.

Connaissances

Sales support

Customer support

Project coordination

Administrative roles

Communication skills

Organizational skills

Salesforce

CRM systems

Microsoft Teams

Outlook

Excel

Problem-solving mindset

Outils

Salesforce

Description du poste

Who We Are

At Fonroche Lighting America, we are transforming the way outdoor spaces are illuminated with off-grid, solar-powered street lighting. As the industry leader in autonomous solar lighting, we provide municipalities, developers, and commercial facilities with a cost-effective, reliable, and sustainable alternative to traditional grid-connected lighting.

Inside Sales Support - Charlotte, NC

At Fonroche Lighting America, we are transforming the way outdoor spaces are illuminated with off-grid, solar-powered street lighting. As the industry leader in autonomous solar lighting, we provide municipalities, developers, and commercial facilities with a cost-effective, reliable, and sustainable alternative to traditional grid-connected lighting.

About The Role

As Inside Sales Support, you will serve as the operational and communication hub for a specific sales territory. You’ll coordinate directly with Sales Managers, customers, municipalities, and internal teams to keep projects moving efficiently. This includes managing Salesforce data, scheduling meetings, supporting bids, sending outreach and follow-ups, and ensuring the sales process stays organized and on track.

This role is ideal for someone who is organized, proactive, service-oriented, and comfortable interacting with both internal stakeholders and external customers.

What You’ll Do

Territory & Customer Coordination

• Communicate directly with customers, municipalities, and partners to gather information, follow up on open items, or confirm project details.
• Cold call and send outreach emails or messages to engage city contacts and help set up meetings for Territory Sales Managers.
• Schedule demos, site visits, Teams calls, and customer meetings for assigned reps.
• Manage calendars, coordinate logistics, and help reps stay organized.
• Assist with event coordination—lunch-and-learns, local conferences, and municipal meetings.
• Send follow-ups, confirmations, reminders, and meeting notes.

Salesforce & Project Management

• Enter and update accounts, contacts, project information, and opportunities in Salesforce with accuracy and consistency.
• Review new opportunities to ensure complete details—maps, geographic data, project notes—are entered before moving to the next step.
• Maintain data integrity by identifying duplicates, correcting errors, and filling missing fields.
• Create reports and dashboards used for territory forecasting and weekly sales meetings.

Cross-Functional Support

• Work closely with Sales Enablement on bids, submissions, proposal documents, and compliance forms.
• Coordinate with Application Design to provide accurate geographic inputs, maps, photos, and project specifics for solar studies.
• Communicate with Production and Supply Chain regarding timelines, inventory, ETA updates, and larger basket orders.
• Serve as the central connector between sales, design, production, and operations so projects stay on track.

Administrative & Operational Responsibilities

• Maintain organized documentation, customer files, templates, and shared resources.
• Prepare background research, project notes, and meeting recaps for upcoming calls.
• Support onboarding for new representatives by helping them with schedules, systems, and territory-specific resources.
• Assist with formatting proposals, uploading documents, and managing day-to-day administrative tasks.

What You Bring

• Experience in sales support, customer support, project coordination, or administrative roles preferred.
• Strong communication skills and comfort interacting with customers professionally by phone and email.
• Excellent organizational skills - you enjoy managing details and keeping multiple tasks on track.
• Familiarity with Salesforce or other CRM systems (or willingness to learn quickly).
• Ability to support multiple reps in a busy, fast-moving environment.
• Proficiency in Microsoft Teams, Outlook, Excel, and shared file systems.
• A proactive, problem-solving mindset - you anticipate needs and address issues before they cause delays.
• On-Site Requirement: This role is based in Charlotte, NC for collaboration and team synergy.

Perks

• Competitive Base Salary
• Great Team Culture: We believe in collaboration, transparency, and celebrating wins together.
• Comprehensive Benefits Package: Includes Medical, Dental, and Vision.
• Generous PTO Policy: Because recharging matters.
• Career Growth Opportunities: We're expanding and invest in internal talent.
• Meaningful Impact: Help support sustainable, solar-powered lighting projects across the country.