Inside Sales Support

Confidential; Boise (ID); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Career growth opportunities

Job summary

Confidential is seeking an Inside Sales Support professional to act as the operational hub for assigned sales territories. You will coordinate with Sales Representatives, internal teams, and external partners to move opportunities through the process with accuracy and professionalism.

You will manage Salesforce data, schedule meetings, support bids, send outreach, maintain documentation, and create reports to forecast and guide sales decisions in a fast-paced, collaborative environment.

Qualifications

• 4 years of experience in sales support, customer support, project coordination, or admin roles.
• Strong communication skills and ability to interact professionally with customers by phone and email.
• Experience or interest in cold outreach and lead generation.
• Excellent organizational skills and ability to manage multiple tasks.
• Familiarity with CRM systems, preferably Salesforce, or willingness to learn quickly.

Responsibilities

• Coordinate with customers, municipalities, and partners to gather project details.
• Send outreach emails and follow-ups to set meetings for sales reps.
• Assist with lead generation to identify opportunities in assigned territories.
• Schedule demos, site visits, and customer meetings for reps.
• Manage calendars, logistics, confirmations, reminders, and meeting notes.
• Enter and maintain CRM data in Salesforce; ensure data accuracy.
• Support bids, proposals, and compliance documentation with internal teams.
• Provide geographic inputs, maps, and project details for studies.
• Communicate with Production and Supply Chain on timelines and inventory.
• Mentor and support Inside Sales and Sales Support team members.

Skills

Communication

Organizational skills

Lead generation

Proactive problem solving

Customer interaction (phone/email)

Cross-functional coordination

Tools

Salesforce CRM

Microsoft Teams

Outlook

Excel

Job description

As Inside Sales Support, you will serve as the operational and communication hub for assigned sales territories within our sales organization. You’ll coordinate directly with Sales Representatives, internal teams, and external partners to ensure opportunities move efficiently, accurately, and professionally through the sales process.

This includes managing Salesforce data, scheduling meetings, supporting bids, sending outreach and follow-ups, maintaining organized documentation, and ensuring the sales process stays structured and on track. This role is ideal for someone who is organized, proactive, service-oriented, and comfortable interacting with both internal stakeholders and external customers.

Key Responsibilities

Territory & Customer Coordination

• Communicate directly with customers, municipalities, and partners to gather information and confirm project details
• Send outreach emails and follow-ups, including cold outreach to prospective leads, to help set meetings for sales representatives
• Assist with lead generation activities to identify new opportunities within assigned territories
• Schedule demos, site visits, Teams calls, and customer meetings for assigned reps
• Manage calendars, coordinate logistics, and maintain confirmations, reminders, and meeting notes
• Assist with coordination of lunch-and-learns, local events, and municipal meetings
• Enter and maintain accurate accounts, contacts, opportunities, and project data in Salesforce
• Review new opportunities to ensure required details (maps, geographic data, project notes) are complete
• Maintain CRM data integrity by correcting errors, resolving duplicates, and filling missing fields
• Create and maintain reports and dashboards used for forecasting and sales meetings

Cross-Functional Support

• Support bids, proposals, submissions, and compliance documentation by coordinating with relevant internal teams
• Provide accurate geographic inputs, maps, photos, and project details for studies or customer projects
• Communicate with Production and Supply Chain regarding timelines, inventory, and delivery updates
• Serve as the central connector between Sales, Operations, and other internal teams
• Mentor, train, and support Inside Sales and Sales Support team members

Administrative & Operational Responsibilities

• Maintain organized documentation, templates, customer files, and shared resources
• Prepare background research, project summaries, and meeting recaps
• Support onboarding of new sales representatives with schedules, systems, and territory resourcesAssist with formatting proposals, uploading documents, and managing day-to-day administrative tasks

What You Bring

• 4 years’ experience in sales support, customer support, project coordination, or administrative roles
• Strong communication skills and comfort interacting with customers professionally by phone and email
• Experience or interest in cold outreach and lead generation
• Excellent organizational skills – you enjoy managing details and keeping multiple tasks on track
• Familiarity with Salesforce or other CRM systems (or willingness to learn quickly)
• Ability to support multiple reps in a busy, fast-moving environment
• Proficiency in Microsoft Teams, Outlook, Excel, and shared file systems
• A proactive, problem-solving mindset – you anticipate needs and address issues before they cause delays
• Salary Range: $60,000–$65,000
• Generous PTO Policy – because work-life balance matters
• Career Growth Opportunity: Build your field operations experience and grow into a management role

Join Us

This role is a fantastic opportunity for a team-oriented professional looking to grow in sales operations and project coordination. You’ll play a key role in supporting sales representatives, generating leads, and keeping opportunities on track, all while collaborating closely with cross-functional teams. You’ll gain valuable experience in CRM management, territory oversight, and process optimization, contributing directly to sales growth and a strong customer experience in a fast-paced, supportive, and growth-focused environment.