Inside Sales Supervisor — Lead a High-Impact Builder Team

US LBM; Saint Louis Park (MN); On-site; USD 70,000 - 80,000; Full time

Job summary

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is seeking an experienced sales supervisor to oversee inside sales, drive service excellence, and ensure efficient operations in Minnesota.

You will manage a team of 4+ associates, handle budgeting and performance feedback, respond to customer inquiries, process orders, coordinate deliveries and installations, and nurture strong customer relationships in a fast-paced environment.

Qualifications

• Knowledge of business management operations including purchasing, sales and personnel management.
• Strong problem solving, critical thinking, and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses within an inside sales support environment.
• Good math skills needed.
• Computer competency and good customer relations skills are required.
• Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast-paced environment.
• Special knowledge required--Understand products and services provided, manage builder material needs to local distribution ability, credit process.
• Computer literate with Microsoft Office products.
• Ability to read material take-offs, estimates, blueprints, and other such documents.

Responsibilities

• Implement procedures and processes to raise service excellence and operations efficiency.
• Respond to customer inquiries about product selection, orders, prices, quotations, complaints, and deliveries.
• Provide customer follow-ups.
• Initiate telephone calls to customers to generate sales.
• Coordinate purchase and delivery of special products; obtain pricing, specs, and availability.
• Code and input orders, pricing, and related data into the computer system.
• Create sales tickets.
• Maintain stock levels on sales floor and in stockroom.
• Operate and balance cash register daily.
• Research credits, returns, and late payments as needed.
• Manage project schedules by coordinating with outside sales, jobsites, and customers.
• Handle special orders and advanced pricing; assist with pricing lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.
• Supervise a team of 4+ associates with budgeting, goal setting, and performance management.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to workplace safety.
• Participate in trainings.

Skills

Business management

Purchasing

Sales

People management

Problem solving

Critical thinking

Math skills

Computer literacy

Customer relations

Leadership

Communication

Product knowledge

Blueprint reading

Microsoft Office

Reading blueprints

Education

High School Diploma or GED

Associate's Degree

Equivalent work experience considered

Job description

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is seeking an experienced sales supervisor to oversee inside sales, drive service excellence, and ensure efficient operations in Minnesota.

You will manage a team of 4+ associates, handle budgeting and performance feedback, respond to customer inquiries, process orders, coordinate deliveries and installations, and nurture strong customer relationships in a fast-paced environment.