Inside Sales Supervisor

Zekelman Industries; North Kansas City (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Zekelman Industries, une entreprise au passé de plus de 130 ans en croissance, recherche un superviseur pour son équipe de ventes internes. Dans ce rôle, vous dirigerez une équipe dynamique, assurant la formation et le coaching des membres tout en suivant les tendances du marché. Vous collaborerez étroitement avec les clients pour améliorer l'efficacité et augmenter les opportunités de vente, le tout dans un environnement sécuritaire et collaboratif. Les candidats doivent avoir un diplôme pertinent et une expérience significative dans les ventes, de préférence dans l'industrie de l'acier, accompagnés d'excellentes compétences en communication et en résolution de problèmes.

Benefits

Low-cost, high-quality medical and dental benefits

Tuition assistance program

Bonus plan

401(k) plan with generous company match

Qualifications

• Minimum 5 ans d'expérience en ventes internes, de préférence en tant que superviseur.
• Diplôme requis en domaine pertinent.
• Expérience antérieure dans le secteur du tube ou des ventes industrielles est un plus.

Responsibilities

• Supervise l'équipe de ventes internes et ses activités quotidiennes.
• Forme les employés sur les nouvelles produits et techniques.
• Établit et examine les objectifs et les quotas de vente.

Skills

Customer Service

Supervisory Skills

Sales Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Conflict Resolution

Education

Bachelor's degree in Sales, Marketing, Business Administration, Logistics

Tools

Microsoft Office

Job description

About Us

Do you want to work for a stable, growing organization that has been reaching back more than 130 years? Our steel tube and pipe products have helped build landmarks and buildings in North America. Come build your career at Zekelman Industries!

Job Description

JOB SUMMARY

Oversees the Inside Sales team and day-to-day activities of the department to ensure team members meet or exceed their individual goals. Provides training on new products or services, coaches employees on customer interaction, and monitors market trends. Supervises maintenance and reviews complex customer account profiles. Identifies and enhances sales opportunities.

JOB RESPONSIBILITIES

• Leads and promotes healthy and safe work practices as required by regulatory agencies and company policy.
• Provides input on sales goals, quotas, and metrics for team members. Meets with team members to discuss goals, progress, and challenges. Provides performance feedback and coaching. Reviews reports from sales representatives to identify improvement areas.
• Reviews customer feedback and inquiries to ensure customer needs are met by providing excellent service and answering questions about products or services. Recommends actions based on client needs and budget.
• Trains employees on company policies and procedures.
• Establishes and enforces rules and regulations for efficient department operation.
• Reviews competitive activity and regional pricing levels within the territory to ensure market awareness.
• Travels to customer locations for follow-up, presentations, or demonstrations.
• Trains sales representatives and new hires on products, techniques, and closing sales.
• Hires, coaches, develops, monitors, and evaluates staff performance. Reviews and recommends personnel actions.
• Performs other duties as assigned.
• Maintains regular, full-time, on-site attendance during scheduled hours.

EDUCATION / EXPERIENCE

• Bachelor’s degree in Sales, Marketing, Business Administration, Logistics, or a related field.
• C+ Sales Level Classification.
• 5+ years of inside sales experience, preferably as a team supervisor in the steel industry. Prior experience in tubing or industrial sales is preferred.

KNOWLEDGE / SKILLS / COMPETENCIES

• Strong knowledge of Atlas’ capabilities and internal requirements for efficiency.
• Proficiency in Microsoft Office, business systems, and mobile platforms.
• Strong analytical skills to interpret data and draw conclusions.
• Excellent customer service, supervisory, and sales skills.
• Strong verbal and written communication skills.
• Professional conflict resolution and problem-solving skills.
• Decisiveness and problem-solving skills for addressing customer complaints.
• Ability to develop and maintain internal relationships with hiring managers, technical, and manufacturing personnel.

Job Footer (US)

Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits. We also provide a tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and more.

M / F / D / V

We are Zekelman Industries.

We manufacture superior quality tubular and related products and provide outstanding service to our valued customers. We are committed to advancing our employees' skills and opportunities, utilizing the latest technology and management tools to increase profitability and enterprise value for Zekelman Industries and our customers.