Inside Sales Supervisor

The Tranzonic Companies; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the manufacturing sector is seeking an Inside Sales Supervisor in Cleveland. This role involves guiding a team of Business Development Representatives to achieve sales growth and customer satisfaction. You will develop strategies, mentor staff, and collaborate with other departments to enhance performance and drive results.

Qualifications

• 3-5 years of experience in inside sales.
• At least 2 years in a supervisory or leadership role.
• Proficiency in sales tools.

Responsibilities

• Lead, mentor, and manage a team of Business Development Representatives.
• Develop and implement sales strategies.
• Monitor and analyze team performance metrics.

Skills

Leadership

Communication

Negotiation

Analytical Skills

Education

Bachelor’s degree in Sales, Marketing, Business Administration

Tools

CRM software

Job description

Company Overview:
The Tranzonic Companies is thehubfor astrategic collectionof manufacturing and salescompaniesthat lead the way in multiple categories — from personal care and protection to textiles, from cleaning products to contamination control— to empowerits distributor partners into the future.Their cohesive approach promotesoperational efficiency andfuelsinnovation,whileequipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments. Tranzonic’s rapid growth, both organic and via acquisition, ispoweredbyitsteam ofdriven, innovative problem-solvers and a culture of integrity and respect.

Position Summary:
The Inside Sales Supervisor will oversee and guide a team of Business Development Representatives, focusing on driving sales growth, developing new business opportunities, and maintaining strong customer relationships. This role requires a results-oriented leader with a passion for sales and team development.

Essential Functions and Responsibilities:

• Lead, mentor, and manage a team of Business Development Representatives. Provide regular coaching, set performance goals, and facilitate professional growth.
• Develop and implement sales strategies to meet or exceed team targets. Monitor sales activities and adjust tactics to ensure optimal performance.
• Oversee the generation and qualification of leads, ensuring the team effectively converts prospects into customers. Collaborate with marketing to refine lead generation strategies.
• Ensure the team maintains strong relationships with existing customers while identifying opportunities for upselling and cross-selling.
• Monitor and analyze team performance metrics, such as call activity, conversion rates, and revenue generation.
• Prepare and present reports to senior management.
• Identify areas for improvement within the sales process and implement strategies to increase efficiency and effectiveness.
• Work closely with other departments, including marketing, customer service, and product development, to ensure a seamless customer experience and aligned business objectives.
• Address any escalated customer issues or internal conflicts within the team, ensuring prompt and satisfactory resolutions.

Requirements:

• Bachelor’s degree in Sales, Marketing, Business Administration, or a related field preferred.
• 3-5 years of experience in inside sales, with at least 2 years in a supervisory or leadership role.
• Strong leadership skills with a proven ability to manage and motivate a sales team.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in sales tools and CRM software.
• Strong analytical skills, with the ability to interpret sales data and make data-driven decisions.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Results-oriented with a focus on achieving sales targets and driving business growth.