Inside Sales Specialist: Growth & KPI-Driven

Purple Mattress; Draper (UT); On-site; USD 882,000 - 1,047,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Earn a Mattress

Purple Swag

Amazing Purple Products

Job summary

Purple Mattress is seeking an Inside Sales Representative in Draper, UT to drive sales and deliver an exceptional customer experience. You will work with our sales methodology across phone, chat, and other channels, while maintaining KPI targets and detailed customer notes.

Ideal candidates have 1–2 years of sales experience, knowledge of CRM tools, and strong communication skills. This full-time role offers opportunities for growth in a fast-paced, energetic environment at Purple.

Qualifications

• High School Diploma or GED (some college preferred).
• 1–2 years of sales experience (Contact Center experience a plus).
• Experience with sales CRMs, order processing systems, and customer engagement tools.

Responsibilities

• Drive incremental sales through inbound (and some outbound) channels.
• Engage with customer inquiries via phone, chat, and other channels.
• Build excitement and brand value by applying our Sales Methodology framework.
• Walk customers up the buying ladder and provide an optimal Purple experience.
• Provide detailed notes and documentation for each customer interaction.
• Maintain sales KPIs (Sales/Hr, Avg. Order Value, Engagements, CSAT, Discount Rates).
• Attend trainings, team meetings and coaching sessions as needed.

Skills

CRM experience

Phone sales

Written communication

Verbal communication

Multi-tasking

Remote work experience

Sales fundamentals

Customer engagement tools

Education

High School Diploma or GED

Some college preferred

Tools

Sales CRM

Order processing systems

Customer engagement tools

Job description

Purple Mattress is seeking an Inside Sales Representative in Draper, UT to drive sales and deliver an exceptional customer experience. You will work with our sales methodology across phone, chat, and other channels, while maintaining KPI targets and detailed customer notes.

Ideal candidates have 1–2 years of sales experience, knowledge of CRM tools, and strong communication skills. This full-time role offers opportunities for growth in a fast-paced, energetic environment at Purple.