Inside Sales Pro: Drive Growth & Customer Delight

Purple Innovation, LLC; Lehi (UT); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Earn a Mattress

Purple Swag

Amazing Purple Products

Job summary

Purple Innovation, LLC is seeking an Inside Sales Representative in Utah to drive sales across inbound and outbound channels. You will provide a consultative experience, maintain KPI targets, and document customer interactions to ensure a seamless Purple experience.

The role requires up-to-date product knowledge and strong communication, with opportunities to participate in trainings and team coaching sessions. This is a full-time in-office position in Lehi.

Qualifications

• High School Diploma or GED (some college preferred).
• 1–2 years of sales experience (Contact Center experience a plus).
• Experience with sales CRMs, order processing systems, and customer engagement tools.
• Knowledge of mattress/sleep products helpful.
• Top-notch sales skills with familiarity in various sales methodologies.

Responsibilities

• Drive incremental sales through inbound (and some outbound) channels.
• Engage with customer inquiries via phone, chat, and other communication channels.
• Build excitement and brand value by applying our Sales Methodology framework.
• Ability to walk customers up the buying ladder and provide an optimal Purple experience.
• Provide detailed notes and documentation for each customer interaction.
• Maintain acceptable sales KPIs (Sales/Hr, Avg. Order Value, Engagements, CSAT, and Discount Rates).
• Maintains acceptable schedule adherence and productivity levels.
• Meet all other individual performance metrics.
• Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.
• Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed.

Skills

Sales experience

CRM software

Communication skills

Multitasking

Fast-paced environment

Education

High school diploma or GED

Tools

CRM systems

Order processing

Customer engagement tools

Job description

Purple Innovation, LLC is seeking an Inside Sales Representative in Utah to drive sales across inbound and outbound channels. You will provide a consultative experience, maintain KPI targets, and document customer interactions to ensure a seamless Purple experience.

The role requires up-to-date product knowledge and strong communication, with opportunities to participate in trainings and team coaching sessions. This is a full-time in-office position in Lehi.