Couplings Manufacturing Customer Service Specialist

Smiths Group; Pasadena (TX); In loco; USD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

John Crane, a business of Smiths Group, is seeking a Manufacturing Customer Service Representative – Couplings to manage customer inquiries, quotations and order fulfillment in a manufacturing setting. The role requires coordinating with cross-functional teams to ensure timely deliveries and high customer satisfaction.

The ideal candidate has at least 3 years of manufacturing customer service experience, strong ERP and MS Office skills, and the ability to interpret technical documentation and

Competenze

• Must have customer service experience in a manufacturing environment.
• High school diploma or equivalent required; associate degree preferred.
• Minimum 3 years of customer service experience in a manufacturing, industrial, engineering or technical environment.
• Strong ERP system knowledge and proficiency with MS Office tools.
• Ability to interpret technical documentation, blueprints and product specifications.
• Strong communication, relationship-building and conflict-resolution skills.
• Excellent analytical, organizational and problem-solving abilities; strong math skills.
• Ability to manage multiple priorities and work across cross-functional teams.
• Demonstrated leadership, mentoring and collaboration capabilities.
• Experience in a global company environment is a plus.

Mansioni

• Serve as the primary contact for customer inquiries related to products, orders, pricing, delivery status and technical applications.
• Prepare and manage complex quotations, proposals, blanket orders and pricing requests.
• Provide technical product recommendations and application support using engineering resources and product selection tools.
• Process, monitor, and expedite customer orders to ensure timely and accurate delivery.
• Analyze open orders, backlog and delivery performance to proactively resolve issues.
• Coordinate with Sales, Operations, Planning, Engineering, Supply Chain and Quality teams to address needs and escalations.
• Manage customer complaints, RMAs and corrective action requests to drive resolution.
• Prepare and communicate customer performance, delivery and satisfaction reports as required.
• Maintain accurate customer, pricing and order information within ERP systems.
• Support continuous improvement initiatives and special projects to enhance customer experience and performance.

Conoscenze

Customer service

Communication

Problem solving

ERP knowledge

MS Office

Formazione

High school diploma

Associate degree preferred

Strumenti

ERP systems

Microsoft Office

Descrizione del lavoro

John Crane, a business of Smiths Group, is seeking a Manufacturing Customer Service Representative – Couplings to manage customer inquiries, quotations and order fulfillment in a manufacturing setting. The role requires coordinating with cross-functional teams to ensure timely deliveries and high customer satisfaction.

The ideal candidate has at least 3 years of manufacturing customer service experience, strong ERP and MS Office skills, and the ability to interpret technical documentation and