Inside Sales Specialist

Destaco; Salisbury (MD); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Medical, Dental & Vision Insurance

Paid time off & holidays

Employee discounts

Tuition assistance

Job summary

Dover Corporation’s Microwave Products Group in Salisbury, MD is seeking an Inside Sales Specialist to support business development and customer inquiries. The role focuses on quotations, order updates, and cross-functional collaboration with Operations and Engineering.

Applicants should have 2–4 years of customer service experience, strong communication, and proficiency in CRM/ERP and MS Office. Onsite position with competitive pay and benefits.

Qualifications

• Minimum 2–4 years of direct customer service experience.
• Experience creating quotations and managing accounts.
• Strong written and verbal communication abilities.

Responsibilities

• Prepare quotations for customers and follow up on leads.
• Maintain accounts and opportunities in CRM system.
• Manage customer portals for quotes and orders.
• Coordinate with Engineering for technical input on quotes.
• Create part numbers in ERP and update production status with Operations.

Skills

Customer service

Quoting experience

Communication skills

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

CRM software

ERP systems

Microsoft Office

Job description

## Inside Sales SpecialistApply: Onsite: Salisbury, Maryland, USA: Full time: Posted Today: JR101785Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Criteria Labs, Austin, TX; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.POSITION OVERVIEW:The primary function of this role is to interface with customers, in support of Business Development, regarding requests for quotations, product inquiries, and general sales inquiries. This function also needs to work closely with Operations to provide existing sales order updates. **Essential Duties and Responsibilities:****Inside Sales Functions**· Creation of quotations for customers· Creation and follow-up on leads from customers· Managing accounts and opportunities in Customer Relationship Management (CRM) system· Managing customer online supply chain portals – specific to quotation and order status requirements· Supporting in-person and remote customer meetings· Interfacing with Engineering for technical evaluations· Understanding part topologies to support accurate quoting· Creating part numbers in Enterprise Resource Planning (ERP) system· Working with Operations to ensure production updates are communicated to customers in response to open-order status requests· Supporting customer order expedite requests**QUALIFICATIONS SUMMARY:**· High School Diploma or GED· 2-4 years’ direct customer service experience· Clear Verbal and Written communication skills· Experience in planning, directing, and coordinating quotations· Must have experience in a manufacturing environment, with electronics experience being a plus· Must meet the knowledge, skills, and abilities listed**Knowledge, Skills and Abilities:**· Must have strong attention to detail· Must be able to analyze and solve complex problems· Must have excellent interpersonal and communication skills· Must have expertise in Microsoft Office Suite products, specifically Word, Excel, PowerPoint· Must have the ability to plan and manage multiple projects at once· Ability to read, analyze and interpret contracts, technical procedures, and/or governmental documents· Ability to learn and operate effectively in CRM and ERP applications· Ability to thrive in a dynamic, high-pace environmentPay Range: USD 23 - 26 HourlyWe consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.Benefits: Benefits For This Position Include: A 401(K) Savings Plan With Employer Contributions; Medical, Dental And Vision Insurance; Wellness Programs; Health Savings Account, Health Care And Dependent Care Flexible Spending Accounts; Company Paid Short-Term Disability And Long-Term Disability; Company Paid Employee Basic Life And Ad&D Insurance; Supplemental Employee And Dependent Life Insurance; Optional Accident, Hospital Indemnity And Critical Illness Insurance; Adoption, Surrogacy, And Fertility Benefits And Assistance; Commuter Benefits; Parental, Military, Jury Duty, And Bereavement Leaves Of Absence; Paid Time Off, Including Up To 10 Paid Holidays Per Calendar Year Based Off Schedule, Paid Vacation Days, 40 Paid Sick Leave Hours Annually Or As Provided Under State And Local Paid Sick Leave Laws, Tuition Assistance; Business Travel Services; Employee Discounts; And An Employee Assistance Program That Includes Company Paid Counseling Sessions And Legal Services. Eligibility For Benefits Is Governed By Applicable Plan Documents And Policies.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.