Inside Sales Specialist

Phillips Safety Products, Inc.; Middlesex (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Phillips Safety Products, Inc. is seeking an Inside Sales Specialist to manage inbound and outbound sales calls, respond to customer inquiries, and guide buyers to suitable safety eyewear solutions in Middlesex, NJ.

You will generate and qualify leads, prepare quotes, and maintain CRM records while collaborating with customer service and operations to ensure timely order processing and satisfaction. The role emphasizes building long-term customer relationships and contributing to campaigns.

Qualifications

• High school diploma or equivalent required; business or sales studies are a plus.
• Experience in inside sales, lead generation, and closing deals is preferred.
• Familiarity with CRM systems and basic sales reporting is beneficial.
• Knowledge of industrial or safety products is advantageous.
• On-site work in Middlesex, NJ with strong multitasking and attention to detail.

Responsibilities

• Handle inbound and outbound sales calls and inquiries, guiding customers toward product selections.
• Develop and qualify leads, prepare quotes, and follow up on opportunities.
• Maintain accurate CRM records and collaborate with service and operations teams for timely order processing.
• Contribute to sales campaigns and promotions and monitor customer satisfaction.
• Help build long-term relationships with customers and foster repeat business.

Skills

Inside Sales

Lead Generation

Customer Service

Communication

Safety product knowledge

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Company Description

Phillips Safety Products, Inc. is a global leader in occupational safety products, offering specialized safety glasses for laser, radiation, welding, glass working, and other high-risk environments. The company is known for its technical expertise and commitment to protective eyewear that meets rigorous industry standards. With over 100 years of involvement in the occupational safety industry, the Phillips family continues to guide the business and maintain strong ties to the safety community. Prospective team members can expect to join a stable, long-standing organization focused on innovation, quality, and worker protection.

Role Description

The Inside Sales Specialist is a full-time, on-site role based in Middlesex, NJ. This position involves managing inbound and outbound sales calls, responding to customer inquiries, and guiding potential buyers through product selection to meet their safety needs. The specialist will generate and qualify leads, prepare quotes, follow up on opportunities, and maintain accurate records in the CRM system. Day-to-day responsibilities include collaborating with customer service and operations teams to ensure timely order processing, supporting customers with product information, and contributing to sales campaigns and promotions. The role also requires monitoring customer satisfaction, addressing concerns promptly, and helping build long-term customer relationships.

Qualifications

• Candidates should possess strong Inside Sales skills, including managing pipelines, qualifying opportunities, and closing sales.
• Candidates should possess Lead Generation and prospecting skills to identify, reach out to, and develop new business opportunities.
• Candidates should possess Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and support repeat business.
• Candidates should possess clear and professional Communication skills, both verbal and written, for engaging customers and internal teams.
• Experience with CRM systems, order entry, and basic sales reporting is beneficial.
• Knowledge of industrial or safety products, or experience in a similar B2B environment, is an advantage.
• Ability to work on-site in Middlesex, NJ, manage multiple tasks, and maintain attention to detail.
• High school diploma or equivalent required; additional education in business, sales, or related fields is a plus.