Inside Sales Rep – Hybrid

State Industrial Products; Mayfield Heights (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching up to 3%

Long-term disability

Tuition assistance

Annual wellness program

Nicotine-free facility

Job summary

State Industrial Products is actively seeking an Inside Sales Strategic Account Manager to drive daily service and sales for assigned accounts. You will reactivate inactive customers, build strategic relationships, and increase revenue through outbound and inbound selling efforts.

The role emphasizes customer experience, cross-functional collaboration, and effective communication with customers and internal teams.

Qualifications

• College degree preferred; equivalent professional experience accepted.
• 1-3 years of inside or phone-based customer selling experience.
• Strong outbound and inbound phone sales skills.
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems.
• Competency in Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written business communication skills.
• Ability to quickly learn product offerings and effectively communicate value to customers.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Drive account growth by reactivating inactive customers and recruiting new business.
• Provide exceptional customer experience through consistent communication and support.
• Deliver accurate pricing, product, and service information to customers.
• Place and monitor customer orders to ensure timely and accurate shipment.
• Maintain detailed customer interactions and activity in the CRM system.
• Monitor open invoices and follow up on outstanding payments.
• Resolve customer issues related to quotes, orders, and invoices promptly.
• Introduce and promote new products and services to existing accounts.
• Execute assigned sales campaigns and activities from the Galley Management System.
• Collaborate with Field Sales teams and leadership to support broader territory objectives.
• Report customer and market insights to Field Sales and Management.
• Maintain up-to-date product knowledge and complete required training and certifications.
• Organize and manage customer information and sales documentation efficiently.

Skills

Phone sales

Verbal communication

Written communication

Problem solving

Learning agility

Education

College degree or equivalent

Tools

SAP

Siebel CRM

Microsoft Office

Job description

We’re Proud To Have a Team Of More Than 700 Innovative And Dedicated Employees - And We Continue To Grow! Here Are Just a Few Reasons Why You’ll Enjoy Being Part Of Our Team

• Earn more. With a guaranteed base pay plus lucrative bonus.

• Career Opportunity. As a high growth company, we offer strong opportunities for career advancement. Our training and development programs are designed to help you build new skills, grow professionally, and advance your career.

• Work-life balance. Enjoy a consistent Monday-Friday 8a-5p schedule along with generous PTO so you can recharge and spend time with family and friends.

• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package including

• medical, dental, vision

• 401(k) matching up to 3%

• long term disability

• tuition assistance

• annual wellness program

• corporate office is a nicotine-free facility

INSIDE SALES - WHAT IS IT? As an Inside Sales Representative, you will be responsible for managing and growing a book of business through outbound calling, B2B prospecting, and servicing existing accounts. In this role, you’ll build strong customer relationships, maintain inventory levels, identify customer needs, and help grow sales within your territory.

You’ll also play a key role in reactivating inactive accounts and developing new business through cold calling and prospecting efforts.

We take pride in providing solutions that help create safer, cleaner, and more efficient work environments - while giving you the opportunity to grow your accounts and increase wallet share.

The ideal candidate is a strong communicator who can collaborate effectively with customers and internal teams. Successful candidates are resourceful, adaptable, resilient, and motivated to drive results in a fast-paced environment.

This role offers a great blend of relationship-building, sales growth, and customer service, making every day both challenging and rewarding.

Position Summary The Inside Sales Strategic Account Manager is responsible for managing daily service and sales activities for assigned accounts. This includes reactivating inactive customers, developing strategic relationships, and driving revenue through outbound and inbound selling efforts. The role requires a strong focus on customer experience, account growth, and cross-functional collaboration.

Position Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Drive account growth by reactivating inactive customers and recruiting new business
• Provide exceptional customer experience through consistent communication and support
• Deliver accurate pricing, product, and service information to customers
• Place and monitor customer orders to ensure timely and accurate shipment
• Maintain detailed customer interactions and activity in the CRM system
• Monitor open invoices and follow up on outstanding payments
• Resolve customer issues related to quotes, orders, and invoices promptly
• Introduce and promote new products and services to existing accounts
• Execute assigned sales campaigns and activities from the Galley Management System
• Collaborate with Field Sales teams and leadership to support broader territory objectives
• Report customer and market insights to Field Sales and Management
• Maintain up-to-date product knowledge and complete required training and certifications
• Organize and manage customer information and sales documentation efficiently

Position Requirmenets

• College degree preferred; equivalent professional experience accepted
• 1-3 years of inside or phone-based customer selling experience
• Strong outbound and inbound phone sales skills
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
• Competency in Microsoft Office applications
• Strong problem-solving and decision-making abilities
• Excellent verbal and written business communication skills
• Ability to quickly learn product offerings and effectively communicate value to customers

The Company Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.