Inside Sales Specialist

FASTSIGNS Parker/Castle Rock; Kansas City (MO); On-site; USD 57,308,000 - 85,962,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Profit sharing

Training & development

Vision insurance

Dental insurance

Job summary

FASTSIGNS of Kansas City is seeking an Inside Sales and Customer Service Specialist to own the customer relationship from first contact to completion. You will greet walk-ins and handle calls, build quotes, follow up on inquiries, and coordinate with design and production to deliver accurate, on-time signage solutions.

You should bring 2–3 years of customer-facing or sales experience, a consultative mindset, strong organization, and a drive to grow sales.

Qualifications

• 2–3 years of customer-facing or sales experience
• Consultative mindset with business owners
• Strong organization and follow-through in a fast-paced retail environment

Responsibilities

• Greet and assist walk-in, email, E-commerce, and phone customers.
• Proactively build and follow up on sales leads from incoming inquiries and referrals.
• Recommend excellent products and follow Brand Standards.
• Handle project paperwork and follow procedures from start to finish.
• Prepare estimates and follow up on them.
• Update customers on order status and schedule changes.
• Keep the retail space clean, organized, and inviting.
• Handle invoicing, project paperwork, and weekly status reports to support the team.
• Embrace the "Everybody Sells" mindset and spot sales opportunities.
• Join a rapidly growing team where your voice matters and every individual plays a vital role in achieving our shared goals.

Job description

About Us

At FASTSIGNS of Kansas City, we've worked hard to create a customer-focused culture while having fun with our team. This has allowed us to become a million-dollar-plus center that ranks in the top 100 FASTSIGNS centers while retaining fantastic team members who get the job done. Our sales team is knowledgeable and possesses the technical expertise to understand and execute our clients' visions. Our Inside Sales and Customer Service Specialists build personal relationships with many of our customers, consistently finding innovative solutions to their problems. When not hard at work, we enjoy team-building activities, such as supporting local eateries or hosting backyard barbeques.

Benefits

• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Dental insurance

The Role

This isn't about aggressive pitching or hard selling. We are looking for a relationship-driven partner who excels at asking the right questions to truly understand our clients' visions. You'll own your customer relationships from the first conversation to the finished product: answering inquiries, building quotes, following up, and moving each order through to completion. You'll work alongside our existing sales team and coordinate with design and production to get jobs done right.

Duties Include

• Greet and assist walk-in, email, E-commerce, and phone customers.
• Proactively build and follow up on sales leads from incoming inquiries and referrals.
• Recommend excellent products and follow Brand Standards.
• Handle project paperwork and follow procedures from start to finish.
• Prepare estimates and follow up on them.
• Update customers on order status and schedule changes.
• Keep the retail space clean, organized, and inviting.
• Handle invoicing, project paperwork, and weekly status reports to support the team.
• Embrace the "Everybody Sells" mindset and spot sales opportunities.
• Join a rapidly growing team where your voice matters and every individual plays a vital role in achieving our shared goals.

What We Are Looking For

• Experience: 2 to 3 years of proven experience in high-impact, customer-facing, or sales-driven environments (exposure to the print, signage, or marketing industry is a major plus).
• Consultative Mindset: Someone who naturally converses with business owners as a consultant rather than a high-pressure salesperson.
• Operations & Execution: Professional experience handling phone calls, call routing, taking/processing detailed job orders, and staying organized in a fast-paced retail environment.
• Drive: A demonstrated ability to actively drive sales growth and exceed performance targets.

Compensation: $20.00 - $30.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.