Inside Sales Customer Service Representative

FASTSIGNS Parker/Castle Rock; Cleveland (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

FASTSIGNS Parker/Castle Rock in Cleveland is seeking a Customer Service representative to be the first point of contact for customers, handling inquiries in person, by phone, and via email, and helping convert inquiries into orders within our signage center.

You will receive full training, have opportunities to grow toward management, and work standard hours Monday through Friday with a schedule of 8:30 AM–5:00 PM.

Qualifications

• Experience in customer service or call center desirable.
• Strong communication and interpersonal skills.
• Ability to translate customer needs into solutions.

Responsibilities

• Serve as initial contact with current and prospective customers.
• Answer inquiries via email, phone, in person.
• Help customers understand and plan signage solutions.
• Process orders and collaborate with production in Cleveland.

Skills

Customer Service

Communication

Problem Solving

Sales Skills

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

As a FASTSIGNS Customer Service employee, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long‑lasting relationships by turning prospects into customers and then into long term clients.

The signage industry is growing in market share, breadth of technology and applications. While traditional small print is being eroded by digital replacements, wide format signage is becoming more affordable and accessible for any size of business.

What We Offer At Our Office

• Full training in our sales and materials knowledge. We provide a judgment free environment where employees are encouraged to learn and grow without any fear of saying ‘I don’t know’ or ‘I need help’. Only a smart person can say ‘I Don’t Know’ and only a brave person can say ‘I Need Help’.
• Open avenue to management: discuss opportunities and challenges one on one, and at your request.
• Direct interaction with customers, working to solve their problems. You get to sell a tangible product, fabricated at our production facility in Cleveland, and put it in the customer’s hands yourself and then receive appreciation and gratitude for saving the day.
• Regular working hours Monday through Friday 8:30 AM - 5:00 PM

Applicants should be interested in visual composition and have the technical/ spatial awareness to translate artistic vision into custom made products.

Compensation: $18.00 - $20.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.