Inside Sales Specialist

Freudenberg Group; Iowa (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Freudenberg Group in the United States is seeking a proactive sales support specialist to serve as the primary contact for aerospace customers throughout the sales process, from inquiry to order.

You will coordinate with Sales, Product Marketing, Supply Chain and other teams, prepare quotations and commercial docs, maintain accurate data in CRM/ERP, and assist with pricing agreements and logistics documentation.

Qualifications

• Bachelor's degree in Business, Sales, Marketing or related field, or equivalent experience.
• Experience in manufacturing, aerospace, industrial sales support, or customer service.
• Hands-on experience using CRM, ERP and business management systems.

Responsibilities

• Serve as the primary contact for aerospace customers throughout the sales process.
• Manage inquiry-to-order workflow from initial contact to order placement.
• Prepare and maintain customer quotations, pricing proposals, and commercial documentation.

Skills

Aerospace Industry Knowledge

CRM/ERP Proficiency

Customer Service

Sales Support

Education

Bachelor's degree in Business, Sales, Marketing

Tools

ERP systems

Microsoft Excel

CRM software

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Serve as the primary point of contact for aerospace customers, providing responsive and professional support throughout the sales process.
• Manage the inquiry-to-order process, ensuring customer requests are handled accurately and efficiently from initial contact through order placement.
• Prepare and maintain customer quotations, pricing proposals, and commercial documentation that support business growth.
• Coordinate with Sales, Product Marketing, Supply Chain, and other internal teams to deliver exceptional customer experiences and timely solutions.
• Maintain accurate customer, pricing, and sales data within CRM, ERP, and other business systems.
• Support contract administration activities, including pricing agreements, commercial terms, and logistics-related documentation.
• Proactively follow up on quotations, sample requests, and new business opportunities to help drive revenue and strengthen customer partnerships.

Qualifications:

• Bachelor's degree in Business, Sales, Marketing, or a related field, or an equivalent combination of education and experience.
• Experience in manufacturing, aerospace, industrial, technical sales support, customer service, or another customer-facing business environment.
• Hands-on experience utilizing CRM, ERP, and business management systems to support commercial activities.
• Strong attention to detail with the ability to manage multiple priorities while maintaining a high level of accuracy.
• Excellent communication, organization, and follow-up skills with a commitment to delivering outstanding customer service.
• Analytical and problem-solving abilities that help identify solutions and support informed business decisions.
• Proficiency with Microsoft Office applications, particularly Excel; familiarity with engineering drawings, technical documentation, or aerospace industry requirements is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership