Customer Service Representative

Freudenberg Group; Martinsville (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Freudenberg Group, based in Martinsville, VA, seeks a customer service professional to serve as the primary contact for customers, manage documentation, and coordinate orders and samples in a fast-paced manufacturing setting.

The role involves resolving customer issues in collaboration with internal teams, maintaining CRM/ERP records, and supporting sales with regular and ad hoc reporting. On-site work experience is required and manufacturing background is preferred.

Qualifications

• High school diploma or equivalent; some college preferred.
• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

Responsibilities

• Serve as the primary point of contact for customers, providing timely support.
• Prepare, manage, and follow up on customer documentation including quotations, order confirmations, invoices, and credit notes.
• Coordinate customer orders, returns, exchanges, and sample shipments with accurate CRM and ERP records.
• Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Track and resolve customer complaints by collaborating with internal departments for timely follow-up.
• Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities with account managers and sales leadership.

Skills

CRM systems

Order processing

ERP systems

MS Office

Communication

Onsite work

Manufacturing experience

Education

High school diploma

Some college preferred

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Customer Relationship Management: Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.
• Order & Documentation Administration: Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Order Processing & Sample Coordination: Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Accounts Receivable & Consignment Management: Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Complaint Resolution & Cross-Functional Coordination: Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Sales Operations & Reporting: Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Qualifications:

• High school diploma or equivalent required; some college preferred.
• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Mehler Texnologies Inc.