Inside Sales Specialist

Mettler--toledo-2; Columbus (OH); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision care

401(k) with company match

Tuition reimbursement

Employee wellness programs

Parental and caregiver leave

Paid time off

Disability insurance

Domestic partner benefits

Job summary

METTLER TOLEDO is seeking a Service Inside Sales Representative to support Laboratory and Industrial customers by nurturing inbound requests, handling quotes, and coordinating with the field sales team to drive service contracts.

You will collaborate with marketing, field, and management to resolve customer needs, maintain CRM data accuracy, and help meet or exceed sales targets while delivering world-class service.

Qualifications

• 2–3 years of experience in sales, customer service, and/or marketing.
• Ability to communicate product knowledge and sell service contracts.
• Excellent interpersonal skills and ability to build rapport quickly.
• Inbound or outbound call center experience or sales development experience preferred.
• SAP CRM experience preferred.

Responsibilities

• Creating certificates accurately and on time while communicating quality issues to the sales team.
• Supporting customers through the sales cycle from quote to close for Laboratory and Industrial equipment.
• Managing inbound requests and leads through the Service Quoting inbox, calls, emails, and mt.com inquiries.
• Routing and submitting leads correctly for Sales Representative follow-up and external pursuit.
• Providing accurate reference quotes for products, services, and solutions.
• Maintaining CRM data integrity and ensuring records are accurate and up to date.
• Supporting sales representatives with quoting, nurturing, and lead management to help meet targets.
• Communicating updates and trends to team lead and senior management.
• Applying product and service knowledge to help solve customer needs.
• Making sound decisions and involving Accounting, Sales, or Marketing when needed on discounts and special terms.

Skills

Sales experience

Customer service

Marketing experience

Strong communication

Interpersonal skills

CRM experience

Education

Bachelor's degree preferred

Tools

SAP CRM

Job description

Our Opening and Your Responsibilities

As a part of our Service Inside Sales Team, you will play a crucial role in providing world-class support to Laboratory and Industrial customers. Service Inside Sales Representatives primarily support the Field Sales organization by nurturing inbound requests and leads, as well as actively prospecting to create field-organized visits within high-target accounts. This role requires dynamic skills to work with marketing, field, and management teams to better serve customer needs, which results in higher sales revenue. Additional responsibilities will include:

• Creating certificates accurately and on time while communicating quality issues to the sales team
• Supporting customers through the sales cycle from quote to close for Laboratory and Industrial equipment
• Managing inbound requests and leads through the Service Quoting inbox, calls, emails, and mt.com inquiries
• Routing and submitting leads correctly for Sales Representative follow-up and external pursuit
• Providing accurate reference quotes for products, services, and solutions
• Maintaining CRM data integrity and ensure records are accurate and up to date
• Supporting sales representatives with quoting, nurturing, and lead management to help meet targets
• Communicating updates and trends to team lead and senior management
• Applying product and service knowledge to help solve customer needs
• Making sound decisions and involving Accounting, Sales, or Marketing when needed on discounts and special terms

What You Need to Succeed

• Bachelor's degree preferred, or equivalent work experience
• 2–3 years of experience in sales, customer service, and/or marketing
• Strong willingness to learn products and sell service contracts
• Ability to communicate product knowledge, differentiate from competitors, and solve customer problems
• Excellent interpersonal skills and ability to build rapport quickly
• Inbound or outbound call center experience or sales development experience preferred
• SAP CRM experience preferred

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.