Inside Sales Specialist

Decks and Docks; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Decks & Docks seeks an Inside Sales Specialist for our Baltimore, MD location. You will manage inbound and outbound sales calls, assist walk-in customers, and provide accurate product information for decking, dock, and marine construction materials.

Responsibilities include quotes, order processing, lead follow-up, and coordination with yard and operations to ensure timely fulfillment. You will nurture contractor relationships, identify upsell opportunities, and uphold safety and organization at

Qualifications

• Experience inside sales and lead generation, converting inquiries to orders.
• Strong customer service focus with a track record of building long-term relationships.
• Excellent verbal and written communication with diverse customers.
• Basic proficiency with POS systems, CRM tools, and Microsoft Office.

Responsibilities

• Handle inbound and outbound sales calls and assist walk-in customers.
• Provide accurate product information for decking, dock, and marine materials.
• Prepare quotes and process orders; follow up on leads.
• Coordinate with yard and operations teams to ensure timely fulfillment.
• Build relationships with contractors and homeowners; identify upsell opportunities.
• Support inventory/merchandising efforts and maintain a safe, organized branch.

Skills

Inside Sales

Lead Generation

Customer Service

CRM tools

Communication skills

MS Office

Education

High school diploma or equivalent

Tools

CRM software (Salesforce)

POS systems

MS Office

Job description

Company Description Decks & Docks, founded in 1991 in St. Petersburg, Florida, is a leading national supplier of specialty outdoor living and marine construction materials with more than 60 locations across the United States. The company supports contractors, builders, marinas, and homeowners with premium decking, docks, seawall, railing, structural framing, and outdoor living products. Backed by decades of industry expertise and a customer-first mindset, Decks & Docks serves projects ranging from commercial marinas to residential renovations. Through partnerships with top manufacturers, the company offers durable composite decking, pressure-treated lumber, PVC, hardware, piling, and marine accessories. For over 30 years, Decks & Docks has remained committed to trusted expertise, exceptional service, and high-quality materials at every location.

Role Description The Inside Sales Specialist is a full-time, on-site role based in Baltimore, MD. This role is responsible for managing inbound and outbound sales calls, assisting walk-in customers, and providing accurate product information for decking, dock, and marine construction materials. The Inside Sales Specialist will prepare quotes, process orders, follow up on leads, and coordinate with yard and operations teams to ensure timely and accurate fulfillment. Daily responsibilities include maintaining strong relationships with contractors and homeowners, identifying upsell and cross-sell opportunities, and using the company’s systems to track opportunities and customer interactions. The role also involves resolving customer issues promptly, supporting inventory and merchandising efforts, and contributing to a safe and organized branch environment.

Qualifications

• Demonstrated Inside Sales and Lead Generation skills, with experience converting inquiries into orders.
• Strong Customer Service and Customer Satisfaction focus, with a commitment to building long-term relationships.
• Excellent Communication skills, including clear verbal and written communication with a diverse customer base.
• Basic proficiency with point-of-sale systems, CRM tools, and Microsoft Office (Excel, Outlook, Word).
• Experience in building materials, marine construction, or outdoor living products is preferred.
• Ability to work on-site, handle a fast-paced environment, and manage multiple priorities accurately.
• High school diploma or equivalent required; additional coursework or training in sales or business is a plus.
• Willingness to learn product specifications, occasionally lift materials, and follow all safety guidelines.