Inside Sales Representative (Wire & Cable)

CSS; Cleveland (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Commission-based earnings

Job summary

CSS is seeking an Inside Sales Representative to engage existing customers and grow sales of the company’s products and services. You will process orders, upsell related items, and work with outside sales to meet goals, driving customer satisfaction and value in each buying experience.

You will obtain and develop opportunities, maintain accurate order records, and contribute to continuous process improvement while collaborating with team members. Travel is 0%–25% as needed.

Qualifications

• 2–4 years of sales experience or equivalent professional contribution.
• Strong verbal and written communication.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to travel 0%–25%.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Obtain orders through email and calls, verify items, and enter orders.
• Increase orders by suggesting related items and checking buying history.
• Own and develop opportunities from marketing, outside sales, and national accounts.
• Prepare quotations and follow up to secure orders or analyze losses.
• Monitor open orders and backorder reports to meet delivery promises.
• Provide feedback on industry trends, pricing, and customer needs.

Skills

Sales experience

Customer relationship management

Communication skills

Multitasking

Team collaboration

Independent work

Travel 0–25%

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required; Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**