Inside Sales Representative - Waterworks

Ferguson Enterprises, Inc.; Warren (MI); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Job summary

Ferguson Enterprises, LLC. seeks an Inside Sales Representative to join our Warren, MI team.

This role focuses on pricing proposals, bid research, and supporting sales efforts across projects, with training in the warehouse, yard, and sales counter. You will act as a liaison between customers and internal teams, ensuring timely order fulfillment and resolution of issues, while maintaining safety and policy compliance.

Qualifications

• 1–3 years in a sales support or customer service role.
• Experience in a target-driven sales environment preferred.
• Knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.
• Strong organizational and project management skills; project management experience is a plus.
• Must be comfortable with heavy lifting and physical work during training.

Responsibilities

• Prepare and manage detailed pricing proposals and quotations for products and services.
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting.
• Provide product and technical information to outside sales reps, supporting sales in the utility market segment.
• Develop and maintain customer documentation outlining product information and solution details.
• Liaise between customers and internal teams to ensure effective communication and timely order fulfillment.
• Oversee the full Order-to-Invoice cycle and ensure quality standards and corrective actions are managed.
• Ensure compliance with Health, Safety, and Environmental requirements.
• Attend training in the warehouse, yard, and at the sales counter.

Skills

Sales support

Customer service

Prospecting

Job description

Job Posting: Starting at $21 and may be higher based on experience

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other.

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are seeking a motivated and detail-oriented Inside Sales Representative to join our team, located in Warren, MI.

Schedule (onsite): Monday through Friday, 7:00 AM to 4:00 PM

Key Responsibilities

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects.
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.
• Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.
• Develop and maintain customer documentation that outlines product information and solution details.
• Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service-related issues.
• Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively.
• Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements.
• Maintain regular, reliable attendance and complete other duties as assigned.
• This role involves training in the warehouse, yard, and at the sales counter.

Qualifications

• 1 to 3 years of experience in a sales support, customer service, or related role.
• Experience in a target-driven sales environment preferred.
• Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.
• Strong organizational and project management skills; experience in project management is a plus.
• Must be comfortable with heavy lifting and performing physical work as part of the training.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.

Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay and Incentives

• Pay Range: $19.65 - $31.41 (Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.)
• This role is Bonus or Incentive Plan eligible.
• Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.

Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.