Inside Sales Representative - Valve Automation

The Kendall Group, Inc.; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Inside Sales Representative in Grand Rapids, Michigan. This role involves processing orders, maintaining customer relationships, and supporting sales growth.

The ideal candidate will have 2 years of customer service experience and an associate’s degree or equivalent. Key responsibilities include managing quotes, utilizing Salesforce and Eclipse, and ensuring customer satisfaction.

Qualifications

• 2 years of customer service experience required.
• Education: Associate’s degree or equivalent skills.
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Process telephone orders and quotes promptly.
• Maintain and grow customer sales and gross profits.
• Document all transactions in accordance with quality systems.

Skills

Customer service experience

Communication skills

Ability to multi-task

Detail-oriented

Organization skills

Education

Associate’s degree or equivalent skills

Tools

MS Office

Salesforce

Eclipse

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combining Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries, and is 100% employee‑owned. The company offers a rewarding career where associates can grow and own part of the future.

Role Summary

The Inside Sales Representative reports to the Location Manager and is a key member of the ForbergSmith sales team. This person maintains positive relationships with customers by providing excellent service, accurately quoting and processing orders, managing delivery and freight expectations, and resolving disputes.

Key Responsibilities

• Process telephone orders and quotes, respond to incoming calls and e‑mail messages promptly.
• Maintain and grow customer sales and gross profits to meet company growth objectives.
• Enter orders into Eclipse and Salesforce and document all transactions in accordance with quality systems.
• Use company and vendor resources to deliver excellent customer service.
• Initiate workable solutions for customer issues and ensure long‑term resolution.
• Procure non‑stock products following established policies and procedures.
• Stay current on new and evolving product offerings and apply this knowledge in selling activities.
• Inform outside sales and management of relevant open quotes and customer issues.
• Accurately quote all pricing requests in a timely manner.
• Expedite orders when necessary.
• Advise management of competitive products and prices.
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards.

Core Competencies

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Priority Setting
• Planning and Organizing
• Negotiating
• Time Management

What You’ll Need

• Work Experience: 2years of customer service experience.
• Education: Associate’s degree, technical degree, bachelor’s degree, or equivalent skills and experience.
• Analytics/Computer Skills: Experience with MS Office; ability to select products and reach customers effectively.
• Organization Skills: Highly organized, detail‑oriented, able to multi‑task and shift priorities in a fast‑paced environment.
• Cross‑functional Skills: Ability to work well across functions and provide excellent internal and external service.
• Communication Skills: Strong interpersonal, problem‑solving, organizational, and written/verbal communication skills.
• Physical, Mental and Visual Skills: Ability to sit, talk, and hear; reasonable accommodations may be made for disabilities.
• Physical Environment: Normal office environment.

Preferred Qualifications

Previous inside sales experience, preferably with industrial or technical products, and experience supporting a direct sales force.

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable law.