Inside Sales Representative

The Kendall Group; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

The Kendall Group is seeking an Inside Sales Representative in Grand Rapids to build and maintain strong customer relationships, process quotes and orders, and close sales. You will engage with customers and vendors through calls, emails, and portals, while learning products and applying solutions to match customer needs.

Ideal candidates have 2 years in distribution or customer service, strong Microsoft Office skills, and a proactive, organized approach to a fast-paced environment.

Qualifications

• 2 years' distribution or customer service experience required.
• HS diploma or GED required.
• Proficiency in Microsoft Office.
• Highly organized and detail-oriented; ability to multi-task.
• Strong interpersonal communications and problem solving skills.
• Excellent internal and external customer service.
• Ability to work cross-functionally and coordinate with colleagues, customers, and vendors.

Responsibilities

• Maintain positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Participate in sales and product training sessions.
• Process orders, quotes, portals, and requests.
• Keep records of customer interactions and transactions.
• Explain product features and applications and close sales.
• Stay current on product offerings and drive sales opportunities.
• Close sales and achieve sales targets.

Skills

Customer service

Microsoft Office

Organizational skills

Communication skills

Cross-functional collaboration

Education

HS diploma or GED

Associate or bachelor’s degree

Tools

Salesforce

Epicor

Solar Eclipse

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Role Summary

Reporting to the Location Manager, the Inside Sales Representative is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. The Inside Sales Representative will be responsible for developing new leads, communicating with customers and vendors, understanding their needs, ensuring a smooth sales process, and being able to close sales.

Exciting work you will do:

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers

• Respond promptly to customer inquiries

• Communicate with customers and vendors through various channels

• Acknowledge and resolve customer complaints

• Participate in sales and product training sessions

• Process orders, quotes, customer and vendor portals, and requests

• Keep records of customer interactions, transactions, comments, and complaints

• Communicate and coordinate with colleagues, customers, and vendors as necessary

• Explain and articulate product features and applications

• Make outbound calls to potential customers and follow up on quotes and leads

• Understand customers\' needs and identify sales opportunities

• Maintain a database of current and potential customers

• Provide the customer product submittal sheets for their approval and track their progress

• Research and qualify new leads

• Close sales and achieve sales targets

• Stay current on new and evolving product offerings and utilize knowledge in selling activities

• Perform other duties and projects as assigned

Competencies

• Service Excellence

• Results

• Action Oriented

• Accountability and Responsibility

• Understanding Others

• Listening

• Problem Solving

• Teamwork and Collaboration

• Priority Setting

What you\'ll need

• Work Experience: 2 years\' distribution or customer service experience.
• Education: HS diploma or GED.
• Analytics/Computer Skills: Proficiency in Microsoft Office.
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environment.
• Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service.
• Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills.
• Physical, Mental and Visual Skills: Ability to see, talk and hear; ability to sit for 8 hours a day.
• Physical Environment: Normal office environment.

Preferred Qualifications

• Work Experience: 2 years\' pipe, valve and fitting sales experience, technical degree or equivalent combination of skills and experience.
• Education: Associate or bachelor\'s degree.
• Analytics/Computer Skills: Salesforce or Epicor / Solar Eclipse.

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.