Inside Sales Representative Team Lead (Lancaster, PA)

Topline Heating & Air; Lancaster (Lancaster County); On-site; USD 50,000 - 80,000; Full time

Job summary

Topline Heating & Air is seeking an Inside Sales Team Leader to develop and manage an inside sales team. This leadership role is vital for the growth of the company, requiring a strong sales background, proven leadership skills, and the ability to foster a high-performance culture. The ideal candidate will lead by example, engage in sales efforts, and drive significant revenue growth.

Benefits

Medical Benefits

401k Program with Company Matching

Basic life Insurance

Inbound leads

Company Tablet

Company Cell Phone

Qualifications

• 2-5+ years of inside sales experience in B2C or home services.
• 1-2+ years in a sales leadership role.
• Strong communicator and closer.

Responsibilities

• Hire, onboard, and manage a team of inside sales reps.
• Design scalable sales processes and scripts.
• Conduct daily huddles and ongoing sales training.

Skills

Sales Skills

Coaching

Data Literacy

Tools

CRM systems

Job description

At TopLine Heating & Air, we are seeking a high-energy, self-motivated leader to build and lead our Inside Sales team from the ground up. This role is critical to our growth strategy and requires someone with a proven ability to sell over the phone, coach reps, and create a high-performance sales culture. You will play a hands-on role in developing team structure, training processes, and hitting ambitious revenue targets.

Key Responsibilities:

● Hire, onboard, and manage a growing team of inside sales representatives.
● Design and implement scalable sales processes and phone scripts.
● Conduct daily huddles, call reviews, and ongoing sales training.
● Set and track individual and team KPIs (e.g., calls per day, conversion rates, revenue).
● Lead by example by actively participating in outbound/inbound sales efforts.
● Monitor CRM usage and ensure pipeline hygiene.
● Partner with marketing and operations to optimize lead flow and conversion.
● Analyze data and report performance trends to leadership weekly.
● Foster a culture of accountability, competition, and continuous improvement.

What we offer:

• Medical Benefits onthe first of the month after start
• 401k Program with Company Matching
• Basic life Insurance
• Inbound leads set to your calendar
• Company Tablet
• Company Cell Phone

Qualifications:
● 2–5+ years of inside sales experience, preferably in a fast-paced B2C or home services environment.
● 1–2+ years in a sales leadership or team lead role.
● Proven success selling over the phone—strong closer and communicator.
● Experience using CRM systems (e.g., ServiceTitan, Salesforce, HubSpot).
● Highly organized with the ability to manage multiple reps and processes simultaneously.
● Self-starter with a bias for action—takes initiative and drives results without micromanagement.
● Comfortable giving feedback, coaching, and holding reps accountable.
● Strong data literacy—can use numbers to identify issues and improve performance.

Preferred Traits:
● Familiar with Service Titan
● Entrepreneurial mindset—can build from scratch and adapt as we grow.
● High emotional intelligence—able to motivate and read people well.
● Competitive and goal-oriented.
● Strong time management and prioritization skills.
● Creative problem solver.

** We are an equal opportunity employer.