Inside Sales Representative (Sales Trainee)

Wesco; Knoxville (TN); On-site; USD 32,263 - 40,336; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision coverage

Retirement savings plans

Job summary

Wesco in Knoxville, TN is seeking an Inside Sales Representative to engage with existing customers and increase sales of Wesco's products and services.

You will handle orders, upsell, and coordinate with outside sales to meet goals, while focusing on proactive selling and delivering value to customers. This role offers an hourly wage with bonus potential and a benefits program.

Qualifications

• High School Degree or Equivalent required; Bachelor's degree preferred.
• 2-4 years of sales and sales administration experience; fully competent and productive professional contributor.
• Familiarity with Microsoft Office and basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Experience working in a team environment.
• Clear verbal and written communication skills.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Take action and solve a range of problems that may be difficult but not typically complex.
• Identify and define problems and possible solutions independently; choose among existing solutions.
• Ability to work independently with general supervision.
• Travel 0%–25%.

Responsibilities

• Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock‑outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checking customer’s buying history.
• Own, qualify and develop opportunities passed from marketing, outside sales, and national accounts.
• Identify ways for continuous improvement of processes.
• Prepare, generate, and follow up on quotations to secure orders, or determine reason for loss of order.
• Review open customer order reports and take action on open items, including those at risk of missing customer’s promised delivery date.
• Maintain distribution system backorder report and customer notices.
• Report industry trends, pricing and customer feedback to management.

Skills

Sales experience

Microsoft Office

Communication skills

Team collaboration

Customer service

Attention to detail

Multi-tasking

Independent work

Travel 0-25%

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

CRM software

Email/telephone workflows

Job description

Job Description

As an Inside Sales Representative, you will interact with existing customers to increase sales of the company's products and/or services. You will obtain, create, and up‑sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand the current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock‑outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checking customer’s buying history.
• Own, qualify and develop opportunities passed from marketing, outside sales, and national accounts.
• Identify ways for continuous improvement of processes.
• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Review open customer order reports and take action on open items, including those at risk of missing customer’s promised delivery date.
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Report industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required; Bachelor's degree preferred.
• 2-4 years of sales and sales administration experience; fully competent and productive professional contributor.
• Familiarity with Microsoft Office and basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Experience working in a team environment.
• Clear verbal and written communication skills.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Take action and solve a range of problems that may be difficult but not typically complex.
• Identify and define problems and possible solutions independently; choose among existing solutions.
• Ability to work independently with general supervision.
• Travel 0%–25%.

Compensation

Hourly wage: $23.42 – $29.28 per hour. Compensation may include participation in a bonus or sales incentive plan, and for certain sales roles a commission structure based on sales results.

Benefits

We offer a benefits program that may include paid time off, medical, dental, vision coverage, and retirement savings plans.

Additional Information

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only.

Los Angeles Unincorporated County candidates only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.