Inside Sales Representative (Remote in Phoenix, AZ)

WM; Phoenix (AZ); Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation and holidays

Job summary

WM is seeking a sales professional to close new customers from a remote setup, with the expectation to reside in the greater Phoenix area. You will use a consultative selling approach on inbound calls for WM services, targeting small, less complex accounts.

Success relies on achieving budgeted closing and productivity goals, maintaining customer satisfaction, and performing outbound campaigns to generate leads.

Qualifications

• 2 years of customer service experience (in addition to education requirement).
• High School Diploma or GED (accredited).
• 9 months proven success with a WM customer service focused role.

Responsibilities

• Generates revenue using a consultative selling approach on inbound calls for WM services with small, less complex accounts.
• Establishes and maintains high customer satisfaction in sales transactions.
• Meets or exceeds weekly and monthly sales activity goals and executes outbound campaigns.

Skills

Consultative selling

Outbound calling

CRM software

Customer service

Sales targets

Education

High School Diploma or GED

Tools

Prospect and Customer Database

Proposal Program

Pricing Tools

Job description

I. Job Summary

Under general supervision, conducts activities associated with closing new customers, and achieves budgeted closing and productivity goals by utilizing sound telephone based selling approaches.

This position is remote however the employee is required to reside in the greater Phoenix area based on business need.

II. Essential Duties and Responsibilities

• Generates revenue utilizing a consultative selling approach in the sale of WM services on inbound calls that are typically small and less complex accounts.
• Establishes and maintains a high level of customer satisfaction in all sales transactions.
• Consistently meets or exceeds weekly and monthly sales activity goals.
• Executes sales campaigns via outbound telephone marketing to consistently meet or exceed aggressive weekly and monthly sales activity goals.
• Attracts, generates, manages and records leads from outbound telephone marketing.
• Demonstrates excellent organizational and problem-solving skills.
• Exhibits proficient knowledge and use of personal computer and computer software applications.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Effectively uses WM sales productivity software tools (i.e., Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
• In local market activities, (a) provides weekly feedback on the number of pictures and participation rate and (b) attends Monthly Safety meetings to provide feedback to the Route Managers and Drivers.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited)
• 2 years customer service experience (in addition to education requirement) and
• Internal requirements include 9-months proven success with a WM customer service focused role.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran