Inside Sales Representative (Remote in Phoenix, AZ)

WM - Waste Management; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Stock purchase plan

Company 401(k) matching

Paid vacation

Job summary

WM - Waste Management is seeking a remote Sales Representative who drives revenue by consulting with inbound customers and closing small/less complex accounts. The role requires residency in the greater Phoenix area to support business needs.

The candidate will generate leads through outbound calls, meet sales targets, and use WM productivity software to manage data and proposals. A high school diploma and customer service experience are required.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience.
• 9 months proven success in a WM customer service focused role.

Responsibilities

• Generate revenue using consultative selling on inbound calls for WM services.
• Maintain high customer satisfaction in sales transactions.
• Meet or exceed weekly and monthly sales activity goals.
• Execute outbound campaigns to consistently meet targets.
• Attract and manage leads from outbound marketing.
• Use WM sales productivity tools and databases.

Skills

Customer service

Sales

Telephone selling

Communication

Education

High School Diploma or GED

Tools

CRM software

Sales productivity tools

Job description

I. Job Summary

Under general supervision, conducts activities associated with closing new customers, and achieves budgeted closing and productivity goals by utilizing sound telephone based selling approaches.

This position is remote however the employee is required to reside in the greater Phoenix area based on business need.

II. Essential Duties and Responsibilities

• Generates revenue utilizing a consultative selling approach in the sale of WM services on inbound calls that are typically small and less complex accounts.
• Establishes and maintains a high level of customer satisfaction in all sales transactions.
• Consistently meets or exceeds weekly and monthly sales activity goals.
• Executes sales campaigns via outbound telephone marketing to consistently meet or exceed aggressive weekly and monthly sales activity goals.
• Attracts, generates, manages and records leads from outbound telephone marketing.
• Demonstrates excellent organizational and problem-solving skills.
• Exhibits proficient knowledge and use of personal computer and computer software applications.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Effectively uses WM sales productivity software tools (i.e., Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
• In local market activities, (a) provides weekly feedback on the number of pictures and participation rate and (b) attends Monthly Safety meetings to provide feedback to the Route Managers and Drivers.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited)
• 2 years customer service experience (in addition to education requirement) and
• Internal requirements include 9-months proven success with a WM customer service focused role.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

ABOUT WM

WM ( WM.com ) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.