Inside Sales Representative – New Castle, DE

Felder Group USA; New Castle (DE); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Career advancement opportunities

Job summary

Felder Group USA in New Castle, DE is seeking enthusiastic Inside Sales Representatives to join our fast-growing team. You will engage with customers over the phone, recommend machines and accessories, and drive quotes to close sales in a high-volume environment.

This full-time role offers base salary plus commission, training from entry level to CNC systems, and opportunities for advancement within a close-knit, technically oriented company.

Qualifications

• Excellent phone presence and communication skills.
• Strong closing ability and sales confidence.
• Mechanical or technical mindset is a plus.
• Comfortable with CRM systems and general computer use.
• Ability to travel occasionally for trade shows.
• Woodworking or industrial experience is a plus (not required).

Responsibilities

• Engage with business owners and private customers to understand needs.
• Recommend machines, tools, and accessories tailored to each application.
• Handle high-volume inbound and outbound sales calls.
• Prepare and present quotes and close sales opportunities.
• Welcome and assist customers visiting the showroom.
• Schedule appointments and follow up on leads.
• Build and maintain strong customer relationships.
• Collaborate with internal teams to support the sales process.
• Participate in occasional trade shows across the United States.
• Progress through a structured training program covering equipment from entry-level machines to CNC systems.

Skills

Excellent phone presence

Strong closing ability

Mechanical mindset

CRM systems

Travel to trade shows

Woodworking/industrial experience

Job description

Job Type: Full-Time (40 hours/week, overtime as needed) Compensation: Base Salary + Commission

Who We Are

We are a well-established manufacturer of high-quality, precision European woodworking machinery. Our products incorporate advanced technology, premium materials, and industry-leading safety standards to ensure consistent performance and reliability.

As a rapidly growing company, we are committed to delivering exceptional service and customer support-standards our clients have come to expect. Despite our growth, we maintain a close-knit, team-oriented environment where employees are trusted to work independently without excessive micromanagement. We also believe in creating real opportunities for advancement, so our team members can grow their careers without feeling limited.

Who We’re Looking For

We are seeking enthusiastic, career-minded, and self-motivated individuals to join our team as Inside Sales Representatives in our New Castle, DE office.

This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers over the phone, and is confident in closing sales. The right candidate will have strong communication skills, be comfortable handling a high volume of calls, and possess a proactive, results-driven mindset.

A strong mechanical aptitude is a major advantage, as we specialize in woodworking machinery. Experience in inside sales, industrial products, or capital equipment is preferred- but we are willing to train motivated candidates with transferable skills.

What You’ll Do

• Engage with business owners and private customers to understand their needs
• Recommend machines, tools, and accessories tailored to each application
• Handle high-volume inbound and outbound sales calls
• Prepare and present quotes and close sales opportunities
• Welcome and assist customers visiting the showroom
• Schedule appointments and follow up on leads
• Build and maintain strong customer relationships
• Collaborate with internal teams to support the sales process
• Participate in occasional trade shows across the United States
• Progress through a structured training program covering equipment from entry-level machines to advanced CNC systems

Qualifications

• Excellent phone presence and communication skills
• Strong closing ability and sales confidence
• Mechanical or technical mindset is a plus
• Comfortable with CRM systems and general computer use
• Ability to travel occasionally for trade shows
• Woodworking or industrial experience is a plus (not required)

What We Offer

• Health, Dental, and Vision insurance
• Paid vacation and sick time
• Paid holidays
• Opportunities for career advancement within a growing company

What's your citizenship / employment eligibility?

Desired salary

What would your expected gross yearly income be*

If a sales position please indicate what would the "base" gross yearly expected income be, commissions would then make up the difference to your total income

Can you travel to shows, event or other office locations if needed from time to time*

What motivates you to do your best in any position*

Do you have any experience in the woodworking industry? If so, please explain and include the number of years.