Inside Sales Representative - Millwork

Builders FirstSource; Kennewick (WA); On-site; USD 38,000 - 60,000; Full time

Job summary

Builders FirstSource in Kennewick, WA is seeking an Inside Sales Representative to serve retail customers with product expertise and dedicated sales support. You will help customers find the right products, prepare estimates, process orders, and coordinate deliveries in a fast-paced environment.

The role focuses on building relationships, providing solutions, and contributing to a positive customer experience, with opportunities to participate in workshops and safety initiatives.

Qualifications

• High School Diploma or GED required.
• Minimum six months of sales, customer service, or related experience.
• Strong communication and interpersonal skills.
• Basic computer skills and ability to learn order-entry systems.
• Ability to multitask in a busy retail environment.

Responsibilities

• Provide outstanding customer service to retail customers via walk-in, phone, and email.
• Assist with product selection, pricing, availability, returns, and exchanges.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and elevate complex issues when necessary.
• Assist with store merchandising, signage, inventory management, stocking, and housekeeping.

Skills

Strong communication and interpersonal

Basic computer skills

Multitasking in retail

Sales/customer service experience

Order-entry systems learning

Education

High School Diploma or GED

Tools

Order-entry systems

Job description

Inside Sales Representative

Location: Kennewick, WA Millwork

Join Our Team!

We are seeking a motivated and customer-focused Inside Sales Representative to join our Arlington team. In this role, you will be the primary point of contact for retail customers, providing exceptional service, product expertise, and sales support. You will help customers find the right products for their projects, prepare estimates and quotes, process orders, and contribute to a positive customer experience.

If you enjoy building relationships, providing solutions, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Key Responsibilities

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and elevate complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Qualifications

Required

• High School Diploma or GED required.
• Minimum of six (6) months of sales, customer service, or related experience; or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service while multitasking in a busy retail environment.
• Basic computer skills and ability to learn order-entry systems.

Preferred

• Knowledge of building materials, lumber, hardware, or construction-related products.
• Experience preparing estimates and quotes for residential building projects.

Physical Requirements & Work Environment

• Combination of office, retail, warehouse, and outdoor work environments.
• Exposure to varying weather and temperature conditions.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent bending, stooping, kneeling, and reaching.
• Ability to frequently lift and carry up to 25 pounds and occasionally lift up to 80 pounds.
• May occasionally operate tools and equipment such as hand tools, saws, forklifts, and pallet jacks to assist customers.

Why Join Us?

We offer a collaborative team environment, opportunities for professional growth, and the chance to build a rewarding career with a company committed to customer service, safety, and employee success.