Inside Sales Representative I

Spenard Builders Supply; Anchorage (AK); On-site; USD 40,000 - 60,000; Full time

Job summary

Spenard Builders Supply in Anchorage, AK is seeking an Inside Sales Representative to be the primary contact for retail customers, providing service, product expertise, and sales support.

You will help customers find the right products, prepare estimates and quotes, process orders, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum of six months of sales, customer service, or related experience; or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Basic computer skills and ability to learn order-entry systems.

Responsibilities

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and escalate complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Skills

Strong communication

Interpersonal skills

Multitasking

Order-entry systems

Education

High School Diploma or GED

Tools

Order-entry software

Job description

Inside Sales Representative

Location: Anchorage, AK Yard (Lois Drive)

Join Our Team!

We are seeking a motivated and customer-focused Inside Sales Representative to join our Lois Drive team. In this role, you will be the primary point of contact for retail customers, providing exceptional service, product expertise, and sales support. You will help customers find the right products for their projects, prepare estimates and quotes, process orders, and contribute to a positive customer experience.

If you enjoy building relationships, providing solutions, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Key Responsibilities

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and **escalate** complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Qualifications

Required

• High School Diploma or GED required.
• Minimum of six (6) months of sales, customer service, or related experience; or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service while multitasking in a busy retail environment.
• Basic computer skills and ability to learn order‑entry systems.

Preferred

• Knowledge of building materials, lumber, hardware, or construction-related products.
• Experience preparing estimates and quotes for residential building projects.

Physical Requirements & Work Environment

• Combination of office, retail, warehouse, and outdoor work environments.
• Exposure to varying weather and temperature conditions.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent bending, stooping, kneeling, and reaching.
• Ability to frequently lift and carry up to 25 pounds and occasionally lift up to 80 pounds.
• May occasionally operate tools and equipment such as hand tools, saws, forklifts, and pallet jacks to assist customers.

Why Join Us?

We offer a collaborative team environment, opportunities for professional growth, and the chance to build a rewarding career with a company committed to customer service, safety, and employee success.