Inside Sales Representative (Military Experience Required)

ReconRobotics, Inc.; Edina (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

ReconRobotics, Inc. in Edina, MN seeks an Inside Sales Representative with military experience to manage inbound/outbound sales, qualify leads, and deliver quotes. You will support field sales, coordinate with marketing and operations, and build relationships with military and law enforcement customers.

You will track pipelines in CRM, assist with demonstrations, and help drive growth across assigned accounts. Travel and trade shows may be required.

Qualifications

• Requires prior military experience or equivalent operational experience due to the nature of our customer base.
• Associate's or bachelor's degree in business, sales, marketing, communications, or a related field.
• 2+ years of inside sales, customer service, account management, or a related customer-facing role.
• Strong verbal and written communication skills.
• Demonstrated ability to build positive customer relationships.
• Experience selling to government, law enforcement, military, public safety, or commercial organizations.
• Experience working with distributors, dealers, or channel partners.
• Experience with ERP, CRM, quoting, or order-management systems.

Responsibilities

• Respond promptly to inbound sales inquiries by phone, email, and other communication channels.
• Identify customer needs and recommend RECONROBOTICS products and solutions.
• Qualify inbound leads and identify new sales opportunities.
• Conduct outbound follow-up with prospective customers, leads, and existing accounts.
• Prepare and provide accurate quotations, proposals, product information, and order documentation.
• Follow up consistently on quotes, opportunities, demonstrations, and pending orders.
• Maintain accurate customer and sales information in the company's CRM system.
• Develop and maintain relationships with existing customers to encourage repeat business and identify additional sales opportunities.
• Coordinate with outside sales representatives on larger opportunities and strategic accounts.
• Assist with product demonstrations, customer presentations, and sales-related activities as needed.
• Maintain a strong understanding of RECONROBOTICS products, applications, capabilities, and competitive advantages.
• Meet or exceed established sales, activity, response-time, and customer-service goals.
• Track opportunities through the sales pipeline and provide regular updates to management.
• Participate in sales meetings, training, trade shows, and other company events as required.
• Stay informed about industry trends, and competitors.

Skills

Military experience

Inside sales

Customer service

Communication skills

Relationship building

Time management

Education

Associate's or Bachelor's degree in business, sales, marketing, communications, or related field

Tools

Microsoft Office

Salesforce

HubSpot

Zoho CRM

ERP systems

Quoting systems

Order-management systems

Job description

Company Description ReconRobotics, Inc., founded in 2005, is a global leader in tactical micro-robot systems used in high-risk operations. The company designs and manufactures advanced platforms such as the Recon Scout® and Throwbot® 2 robots to enhance safety and provide rapid situational awareness. Its systems are deployed worldwide, with over 7,000 units in use by multiple branches of the United States Armed Forces, international allied forces, and more than 800 law enforcement agencies. ReconRobotics is driven by the belief that robotics technology can help protect both law enforcement and military personnel. Team members contribute to mission-critical solutions that support defense and public safety organizations.

Role Description The Inside Sales Representative (Military Experience Required) is a full-time, on-site position based in Edina, MN. This role focuses on managing inbound and outbound sales activities, including qualifying leads, conducting product demonstrations via phone and video, and preparing quotes that align with customer needs and budgets. The Inside Sales Representative will maintain and grow assigned accounts, respond to customer inquiries, and coordinate closely with field sales, marketing, and operations to ensure timely follow-up and order fulfillment. Daily responsibilities include building strong relationships with military and law enforcement customers, tracking sales pipelines in CRM tools, and providing feedback on market trends and customer requirements. The role also involves supporting trade shows or training events as needed and contributing to continuous improvement of sales processes and customer experience.

Responsibilities

• Respond promptly to inbound sales inquiries by phone, email, and other communication channels.
• Identify customer needs and recommend appropriate RECONROBOTICS products and solutions.
• Qualify inbound leads and identify new sales opportunities.
• Conduct outbound follow-up with prospective customers, leads, and existing accounts.
• Prepare and provide accurate quotations, proposals, product information, and order documentation.
• Follow up consistently on quotes, opportunities, demonstrations, and pending orders.
• Maintain accurate customer and sales information in the company's CRM system.
• Develop and maintain relationships with existing customers to encourage repeat business and identify additional sales opportunities.
• Coordinate with outside sales representatives on larger opportunities and strategic accounts.
• Assist with product demonstrations, customer presentations, and sales-related activities as needed.
• Maintain a strong understanding of RECONROBOTICS products, applications, capabilities, and competitive advantages.
• Meet or exceed established sales, activity, response-time, and customer-service goals.
• Track opportunities through the sales pipeline and provide regular updates to management.
• Participate in sales meetings, training, trade shows, and other company events as required.
• Stay informed about industry trends, and competitors.

Customer Service

• Serve as a primary point of contact for customers with questions regarding products, orders, pricing, availability, and delivery.
• Provide timely, professional, and knowledgeable responses to customer inquiries.
• Assist customers with product selection and help determine the appropriate solution for their specific application.
• Process customer orders accurately and coordinate with internal departments to ensure orders are fulfilled correctly and on time.
• Communicate order status, shipping information, lead times, and other relevant updates to customers.
• Address customer concerns and work collaboratively with internal teams to resolve issues.
• Handle returns, replacements, warranty inquiries, and other post-sale customer needs in accordance with company policies (RMA processing).
• Maintain detailed records of customer interactions, requests, and resolutions.
• Proactively follow up with customers after sales or service interactions to ensure satisfaction.
• Escalate complex technical, product, or service issues to the appropriate internal team while maintaining ownership of the customer experience.
• Build long-term customer relationships by demonstrating reliability, responsiveness, and professionalism.

Cross-Functional Support

• Work closely with Sales, Operations, Engineering/Product, Shipping, and other departments to meet customer needs.
• Communicate customer feedback and market information to the appropriate internal teams.
• Help identify recurring customer questions or issues and recommend improvements to processes, documentation, or customer support.
• Assist with sales forecasting, reporting, and pipeline management.
• Support special projects and other responsibilities as assigned.

Qualifications

• Requires prior military experience or equivalent operational experience due to the nature of our customer base and the specialized knowledge needed to support defense‑related accounts.”
• Associate's or bachelor's degree in business, sales, marketing, communications, or a related field.
• 2+ years of experience in inside sales, customer service, account management, or a related customer-facing role.
• Strong verbal and written communication skills.
• Demonstrated ability to build positive customer relationships.
• Strong organizational and time-management skills.
• Ability to manage multiple customer requests and sales opportunities simultaneously.
• Comfortable making outbound calls and following up with prospective customers.
• Strong attention to detail and accuracy.
• Ability to learn technical products and communicate product information clearly to customers.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
• Ability to work independently while also collaborating effectively with a team.
• Experience in technology, robotics, defense, security, public safety, industrial, or other technical product environment.
• Experience selling to government, law enforcement, military, public safety, or commercial organizations.
• Experience working with distributors, dealers, or channel partners.
• Experience with technical or solution-based sales.
• Experience with ERP, CRM, quoting, or order-management systems.
• Creates positive customer experiences and takes ownership of customer needs.
• Proactively identifies opportunities and confidently moves prospects through the sales process.
• Clearly communicates technical and product information to a variety of customers.
• Responds quickly and professionally to customer and internal requests.
• Identifies issues, determines appropriate solutions, and follows through to resolution.
• Effectively manages competing priorities, customer requests, quotes, orders, and follow-ups.
• Works effectively with sales, operations, product, and other internal teams.
• Demonstrates the ability and willingness to learn technical products and applications.
• Takes ownership of commitments and follows through with customers and colleagues.

Security Clearances

• There is no security clearance required at this time, but applicant must be capable of working in the United States and obtaining a security clearance if required.

Supervisory Responsibilities

• None required.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions for this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, balance, stoop, talk and hear and stand for four hours at a time.Specific vision abilities required by the job include close vision and distance vision.Ability to occasionally lift and/or move up to 50 pounds.
• Work Environment: Fast-paced work environment.While performing the duties of this job, the employee will experience in/out of the office noise at a minimal level.Must be capable of transporting self to various business locations.If you use your own motor vehicle, you must have a current, valid state driver’s license and proof of insurance coverage that at least meets current residence’s state minimum requirements.Travel may be required

ADDITIONAL NOTES

• ReconRobotics Inc is an Equal Opportunity Employer.