Inside Sales Representative, Leasing

EPT SPE LLC; Irvine (CA); On-site; USD 25,571 - 36,420; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) employer match

20% housing discount

15 PTO days

12 paid holidays

Job summary

EPT SPE LLC is seeking a Leasing Inside Sales Representative for its Irvine Regional Office. This role focuses on managing leads and providing exceptional customer service while conducting sales over the phone.

Applicants should have at least 1 year of relevant sales or customer service experience, a track record of achieving sales targets, and proficiency with Microsoft suite and CRM systems. The position offers competitive compensation, benefits, and career growth opportunities.

Qualifications

• 1+ years of experience in retail sales, inside sales, or customer service.
• Proven sales performance and ability to achieve targets.
• Experience in phone sales is a plus.

Responsibilities

• Manage incoming leads and schedule self-guided tours.
• Facilitate leasing remotely and maintain target occupancy.
• Provide high-quality leasing experience for prospective residents.

Skills

Retail sales experience

Customer service

CRM systems understanding

Microsoft suite proficiency

Job description

City: Irvine, State: California. Job Location: Irvine Regional Office (Derian). Position Type: Regular. Title: Leasing Inside Sales Representative (internal title: Leasing Consultant).

The Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents. This position is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues. The role is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software.

Hourly wage: $22.50, plus a tiered commission structure that rewards strong performance. On average, commissions are $100 per move‑in, with the opportunity to earn more as you reach higher performance tiers. Comprehensive training and ongoing mentorship are provided to support your success. The ideal candidate is ambitious, self‑motivated, and driven by opportunities for advancement. There is no face‑to‑face client interaction; sales are conducted over‑the‑phone. All leads are warm, therefore no cold‑calling is involved.

What you will do

• Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.
• Manage incoming leads in the CRM system, schedule self‑guided tours, and provide a high‑quality leasing experience for future residents, including assessing clients' needs and pairing them with the best home that fits their criteria.
• Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search.
• Maintain in-depth knowledge of each community and apartments within the assigned portfolio.

What you will need

• 1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling is required.
• Proven work experience in sales or customer service and a track record of achieving sales targets is preferred.
• Previous phone sales experience is a plus.
• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.

What the job requires

This role is primarily conducted in an office setting. It requires sitting at a desk or workstation for extended periods, using standard office equipment such as computers, phones, and printers. Availability for five days each week, with the potential for weekend work, is required. The position demands basic analytical skills and the ability to understand and carry out general instructions and comply with company policies.

What you will bring to the table

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co‑workers, and/or supervisor.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations.
• Requires basic analytical skills.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
• Errors in judgment may cause short‑term impact to co‑workers and supervisor.

All full‑time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401(k) employer match, excellence rewards, wellness programs, and much more. With 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

We are committed to a culture of diversity, equity, and inclusion (DEI) and strive to create a positive workplace environment where every employee is empowered to provide a meaningful contribution to our company’s mission.