Inside Sales Representative, Leasing

EPT SPE LLC; San Francisco (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) employer match

Paid parental leave

15 paid time off (PTO) days

Housing discount of 20%

Job summary

EPT SPE LLC is looking for a Leasing Inside Sales Representative based in San Francisco, California. This role will be primarily responsible for managing leads, scheduling tours, and providing exceptional service to prospective residents. The successful candidate will have at least one year of experience in sales or customer service.

Compensation includes an hourly wage of $24 plus commission opportunities based on performance, along with various company benefits focused on work-life balance and professional growth.

Qualifications

• 1+ years of experience in retail sales, inside sales, call center operations, or customer service.
• Proven sales record with a history of meeting targets.
• Ability to work on weekends is preferred.

Responsibilities

• Manage leads and schedule self-guided tours.
• Provide a high-quality leasing experience for potential residents.
• Maintain knowledge of community features and apartments.

Skills

Retail sales experience

Customer service skills

Upselling techniques

Microsoft Office proficiency

CRM familiarity

Job description

Position Overview

Leasing Inside Sales Representative – City: San Jose, State: California – SFO 413 Santa Palmia. This is a regular inside sales role that functions as the primary point of contact for prospective residents. The position is accountable for lead management, securing tour appointments, presenting community features to maximize leasing results, providing exceptional customer service to prospects, residents, and colleagues, and handling all administrative duties related to the sales function in the CRM software.

Compensation

Hourly associates earn $24 plus a tiered commission structure that rewards strong performance. On average, commissions are $100 per move‑in, with the opportunity to earn more at higher performance tiers. The starting pay is fixed and not subject to negotiation. Following hire, employees are eligible for discretionary raises based on performance.

Key Responsibilities

• Work from a centralized sales hub, facilitating leasing remotely to maintain target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.


• Manage incoming leads in the CRM system and schedule self‑guided tours.


• Provide a high‑quality leasing experience for future residents, including assessing clients' needs and pairing them with suitable home options.


• Manage your pipeline and continuously follow up with prospects, reaching out with tailored updates to assist in their home search.


• Maintain in‑depth knowledge of each community and apartments within the assigned portfolio.

Required Qualifications

• 1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling.


• Proven sales or customer service record with a track record of achieving sales targets.


• Previous phone sales experience is a plus.


• Proficient understanding of the Microsoft Office suite.


• Familiarity with CRM systems and practices.


• Availability to work on weekends (Saturday & Sunday) is highly preferred.

Job Requirements

• The role is primarily conducted in an office setting, requiring sitting at a desk or workstation for extended periods.


• Involves use of standard office equipment such as computers, phones, and printers.


• Requires availability five days a week, with potential inclusion of weekends.


• Requires the ability to sit or stand for extended periods and minimal physical effort on a day‑to‑day basis.


• Physical presence at the centralized sales hub is an essential function to collaborate, access company systems, and consistently execute standardized sales processes.


• Regular, predictable on‑site attendance is required due to the customer‑facing and revenue‑impacting nature of the role.


• Participation in ongoing live coaching, team meetings, and in‑person 1:1 sessions to ensure consistent skill development, compliance adherence, and sales effectiveness.

Desired Skills and Attributes

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.


• Ability to write routine reports and correspondence.


• Ability to respond to common inquiries or complaints from clients, coworkers, or supervisors.


• Ability to understand and carry out general instructions in standard situations.


• Ability to solve problems in standard situations and apply basic analytical skills.


• Decision‑making with general understanding of procedures and company policies to achieve set results and deadlines.

Benefits

All full‑time regular associates are offered competitive salaries, career growth opportunities, and eligibility for benefit packages that include medical, dental, vision, paid parental leave, 401(k) employer match, excellence rewards, wellness programs, and more. With 12 paid holidays and 15 paid time off (PTO) days, work/life balance is a priority. Most positions are eligible for a housing discount of 20%.

Other Information

This is a regular inside sales rep role – no face‑to‑face client interaction, all sales conducted over the phone. All leads are warm, so cold calling is not involved.