Inside Sales Representative - Korean Speaker

Intercity Packers Ltd.; Wyoming (MI); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Hybrid Work Schedule

Job summary

Gordon Food Service is seeking an Inside Sales Representative who speaks Korean to deliver friendly customer service, process orders, and coordinate deliveries across phone, email, and digital channels.

The role leverages fluent Korean and English to strengthen relationships, manage orders, and promote E-Commerce tools within a hybrid work environment.

Qualifications

• Two years of full-time related work experience.
• Native or professional fluency in both Korean and English.
• Understanding of Foodservice industry operations and regulations.
• Ability to learn GFS applications and perform 10-key data entry.

Responsibilities

• Answers customer questions, investigates and corrects errors to solve customer problems.
• Manages customer orders (stock and nonstock) manually, or via EDI and 3rd party systems.
• Arranges exception deliveries in collaboration with Transportation, UPS and 3rd party services.
• Participates in training of new Chain Accounts Representatives and attends ongoing sessions.
• Establishes rapport with National Account teams and Logistics groups for coordination.
• Maintains peer relationships to share issues and ideas.
• Understands supply chain strategies across distribution centers and transportation teams.
• Performs other duties as required.

Skills

Bilingual Korean-English

Customer service

Order processing

Problem solving

Education

High School Diploma

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

The Inside Sales Representative - Korean Speaker delivers friendly, efficient customer service, order processing, and delivery support to Gordon Food Service customers across phone, email, and digital channels.

This role leverages fluent Korean and English skills to strengthen customer relationships through deep product knowledge, delivery coordination, order accuracy, and issue resolution, while actively promoting and supporting E-Commerce tools.

What you will do

• Answers customer questions, investigates and corrects errors to solve customer problems.
• Manages customer orders (both stock and nonstock) manually, or via EDI, 3rd party ordering systems, and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Arranges exception deliveries in collaboration with the Transportation department, UPS, and/or 3rd party delivery services.
• Participates in the training of new Chain Accounts Representatives and attends ongoing training sessions.
• Establishes rapport and working relationship with National Account Coordinator, National Account Manager, National Account Pricing Analyst , Customer Supply Chain Specialist, Supply Chain Sales Support Analyst, Credit Managers, Regional Chain Managers, Regional Account Coordinators and Call Center teams.
• Maintains peer relationships in the field to share issues and ideas.
• Understands and communicates effective supply chain strategies in collaboration with core teams across all GFS distribution centers, transportation departments, as well as National Account and divisional logistics.
• Performs other duties as required.

When you will work

Rotating schedule between Sunday - Thursday and Monday - Friday. Hours 7:30AM-4:30PM or 8AM-5PM. Hybrid Work Schedule: 4 days in office, 1 day from home.

What you'll bring to the table

• Native or professional fluency in both Korean and English (written and verbal) required to support bilingual customer accounts.
• Two years of full-time related work experience and a High School Diploma (or equivalent) required.
• Understanding of Foodservice industry operations (Commercial and Non-Commercial segments), USDA dietary regulations, and commodities.
• Ability to develop working knowledge of all U.S. Gordon Food Service distribution center operations, transportation departments, routing profiles, order types, and cutoff times.
• Ability to learn proprietary GFS applications (Product Acquisition, Credit, Customer Acquisition, Invoice Retrieval) and adapt to frequent technological updates; proficiency in 10-key data entry.
• Strong customer service, time management, multi-tasking, 10-key data entry, detail orientation, and strategic problem-solving skills in a fast-paced environment.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.