Inside Sales Representative - Korean Speaker

Gordon Food Service; Wyoming (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Gordon Food Service is seeking an Inside Sales Representative - Korean Speaker to deliver friendly customer service, process orders, and support delivery coordination across phone, email, and digital channels.

This role requires native or professional fluency in Korean and English, with at least two years of relevant experience and a high school diploma. Hybrid work schedule, 4 days in office and 1 day from home, is offered along with opportunities to learn GFS proprietary applications.

Qualifications

• Fluent in Korean and English (written and verbal) to support bilingual accounts.
• Two years of full-time related work experience required.
• High School Diploma or equivalent.
• Understanding of Foodservice industry operations and USDA regulations is preferred.
• Knowledge of Gordon Food Service operations and distribution centers is beneficial.
• Ability to learn proprietary GFS applications (Product Acquisition, Credit, Customer Acquisition, Invoice Retrieval) and 10-key data entry.

Responsibilities

• Answer customer questions and correct errors to solve problems.
• Manage customer orders (stock and nonstock) via manual processing or EDI and coordinate edits.
• Arrange exception deliveries with Transportation, UPS or 3rd party services.
• Participate in training of new Chain Accounts Representatives and ongoing sessions.
• Collaborate with National Account teams and others to align supply chain strategies.
• Maintain relationships with field teams to share issues and ideas.
• Communicate effective supply chain strategies across distribution centers and transportation departments.
• Perform other duties as required.

Skills

Korean fluency

English fluency

Customer service

Data entry (10-key)

Time management

Multi-tasking

Problem solving

Education

High School Diploma

Tools

Product Acquisition

Credit

Customer Acquisition

Invoice Retrieval

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There’s a seat at our table for you…

Position Summary:

The Inside Sales Representative - Korean Speaker delivers friendly, efficient customer service, order processing, and delivery support to Gordon Food Service customers across phone, email, and digital channels. This role leverages fluent Korean and English skills to strengthen customer relationships through deep product knowledge, delivery coordination, order accuracy, and issue resolution, while actively promoting and supporting E-Commerce tools.

What you will do:

• Answers customer questions, investigates and corrects errors to solve customer problems.

• Manages customer orders (both stock and nonstock) manually, or via EDI, 3rd party ordering systems, and completes timely callbacks/e-mails to discuss edits and confirm complete orders.

• Arranges exception deliveries in collaboration with the Transportation department, UPS, and/or 3rd party delivery services.

• Participates in the training of new Chain Accounts Representatives and attends ongoing training sessions.

• Establishes rapport and working relationship with National Account Coordinator, National Account Manager, National Account Pricing Analyst , Customer Supply Chain Specialist, Supply Chain Sales Support Analyst, Credit Managers, Regional Chain Managers, Regional Account Coordinators and Call Center teams.

• Maintains peer relationships in the field to share issues and ideas.

• Understands and communicates effective supply chain strategies in collaboration with core teams across all GFS distribution centers, transportation departments, as well as National Account and divisional logistics.

• Performs other duties as required.

When you will work:

• Rotating schedule between Sunday - Thursday and Monday - Friday. Hours 7:30AM-4:30PM or 8AM-5PM.

• Hybrid Work Schedule: 4 days in office, 1 day from home.

What you’ll bring to the table:

• Native or professional fluency in both Korean and English (written and verbal) required to support bilingual customer accounts.

• Two years of full-time related work experience and a High School Diploma (or equivalent) required.

• Understanding of Foodservice industry operations (Commercial and Non-Commercial segments), USDA dietary regulations, and commodities.

• Ability to develop working knowledge of all U.S. Gordon Food Service distribution center operations, transportation departments, routing profiles, order types, and cutoff times.

• Ability to learn proprietary GFS applications (Product Acquisition, Credit, Customer Acquisition, Invoice Retrieval) and adapt to frequent technological updates; proficiency in 10-key data entry.

• Strong customer service, time management, multi-tasking, 10-key data entry, detail orientation, and strategic problem-solving skills in a fast-paced environment.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.