Inside Sales Representative II, Channel

Vertiv; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Vertiv is looking for a Channel Account Representative II to support assigned Specialty Electrical accounts and drive channel sales growth. You will handle requests, provide quotes, and assist with inventory and order status while collaborating with outside sales teams.

The role emphasizes proactive outreach, relationship building, and accurate CRM management to meet sales quotas and deliver customer value.

Qualifications

• BA/BS degree or equivalent experience.
• Minimum 2 years sales or account management experience.
• Excellent written and verbal communication.
• Proficient in MS Office and productivity tools.
• CRM experience or familiarity preferred.

Responsibilities

• Uses proactive calls, emails, and social media to build relationships with assigned accounts.
• Works to close opportunities and supports outside sales teams.
• Provides sales and technical trainings and account reviews.
• Communicates promos, product launches, and partner program updates to accounts.
• Generates, tracks, and updates CRM opportunities; coordinates with sales ops on inventory and logistics.
• Supports other specialists and directs inquiries to appropriate teams.

Skills

Communication

Customer Service

MS Office

Multi-tasking

Sales support

Education

BA/BS degree

Tools

CRM systems

Job description

JOB DESCRIPTION

The Channel Account Representative II provides experienced sales support for assigned Specialty Electrical accounts; Wesco, ADI and Rexel. This role provides reactive phone support, e‑mail sales support, and engages in proactive business development efforts to grow Channel Sales. This position is primarily responsible for assisting with sales, driving interactions, monitoring assigned email boxes, and handling sales inquiries including quotes, inventory availability, and PO status. Also provides back up support for the other Specialty Electrical accounts when needed.

POSITION SUMMARY

This role supports assigned national accounts, working in conjunction with the outside sales team to drive new business and meet established sales quotas.

RESPONSIBILITIES

• Utilizes proactive calls, emails, and social media outreach to build relationships.
• Works to close opportunities assigned to the Channel Account Representative and/or their assigned accounts.
• Provides strategic sales support to outside sales through completing account reviews, holding strategy sessions, and providing sales and technical trainings.
• Informs accounts on current promos, new product launches, and Vertiv Partner Program updates.
• Meets assigned sales quotas, objectives & key results (OKRs), and key performance indicators (KPIs).
• Coordinates selling campaigns, qualifies leads, and coordinates customer introductions. Works in partnership with other sales employees to increase sales revenue.
• Provides dedicated support to answer or coordinate responses for all requests from assigned accounts. Assists customers in determining the best solution for their needs.
• Understands and communicates company product or services features & benefits and promotes the advantages of our company to assigned accounts.
• Answers basic technical questions about Vertiv products.
• Provides quotes, information on product availability, pricing, and competitive portfolio cross-referencing suggestions.
• Generates, updates and tracks CRM opportunities, whether originated or assigned.
• Works with sales operations team to answer questions regarding company inventory, shipping deliveries, manufacturing timeline, etc. to ensure products and services desired can be delivered to customer given their expectation/need.
• Re-directs calls as appropriate to other departments such as technical support, services, or application engineering.
• Participates in sales events to educate and promote products and services.
• Other duties as assigned.

QUALIFICATIONS

Minimum

• BA or BS required (Business, Engineering, Marketing, Communications preferred) or equivalent combination of education and experience.
• Minimum of 2 years sales or account management experience required.
• Excellent communication skills, both written and verbal.
• Excellent customer service, organizational, and analytical skills.
• Ability to work and multi-task in a fast-paced environment.
• Proficient in MS Office.

Preferred

• Experience with IT Reseller Channel or Specialty Distribution Channels.
• Experience working with Wesco is a plus.
• Knowledge of technology including software, hardware, and/or networking is preferred.
• Experience with CRM management preferred.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Standard office environment.

TIME TRAVEL REQUIRED

• 10%

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example