Inside Sales Representative, Channel

Vertiv; Westerville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Vertiv in Ohio is seeking a Channel Account Representative to provide sales support for assigned channel segments. You will handle reactive phone and email support, assist with quotes, maintain the CRM pipeline, and coordinate with outside sales to drive new business and hit quotas.

The role emphasizes collaboration, product knowledge, and the ability to multi-task in a fast-paced environment. A minimum Associate's degree and 1 year of experience are required, with Bachelor's preferred.

Qualifications

• Associate's degree or equivalent combination of education and experience required.
• Minimum of 1 year of work experience required.
• Excellent communication skills, both written and verbal.
• Excellent customer service, organizational, and analytical skills.
• Ability to work and multi-task in a fast-paced environment.

Responsibilities

• Close opportunities assigned to the Channel Account Representative and/or their assigned accounts.
• Provide strategic sales support to outside sales through training and information sharing.
• Inform accounts on promos, product launches, and partner program updates.
• Meet sales quotas, OKRs, and KPIs.
• Coordinate campaigns, qualify leads, and collaborate with sales to grow revenue.

Skills

Excellent communication

Customer service

Organizational skills

Analytical skills

Multitasking

Education

Associate's degree

Bachelor's degree

Tools

MS Office

CRM management

Job description

JOB DESCRIPTION

The Channel Account Representative provides sales support for assigned channel segments. This role provides reactive phone support, e‑mail sales support, and engages in proactive business development efforts to grow Channel Sales. The position is primarily responsible for assisting with sales, updating pipeline, driving interactions, and monitoring the assigned email box. This role supports assigned accounts, working in conjunction with the outside sales team to drive new business and meet established sales quotas.

Responsibilities

• Works to close opportunities assigned to the Channel Account Representative and/or their assigned accounts.
• Provides strategic sales support to outside sales by providing sales and technical trainings.
• Informs accounts on current promos, new product launches, and Vertiv Partner Program updates.
• Meets assigned sales quotas, objectives & key results (OKRs), and key performance indicators (KPIs).
• Coordinates selling campaigns, qualifies leads, and coordinates customer introductions. Works in partnership with other sales employees to increase sales revenue.
• Provides dedicated support to answer or coordinate responses for all requests from assigned accounts.
• Assists customers in determining the best solution for their needs.
• Understands and communicates company product or services features & benefits and promotes the advantages of our company to assigned accounts.
• Answers basic technical questions about Vertiv products.
• Provides quotes, information on product availability, pricing, and competitive portfolio cross‑referencing suggestions.
• Generates, updates and tracks CRM opportunities, whether originated or assigned.
• Works with sales operations team to answer questions regarding company inventory, shipping deliveries, manufacturing timeline, etc. to ensure products and services desired can be delivered to customer given their expectation/need.
• Re‑directs calls as appropriate to other departments such as technical support, services, or application engineering.
• Participates in sales events and trade shows to educate and promote products and services.
• Other duties as assigned.

Qualifications

Required

• Associate's degree (or equivalent combination of education and experience)
• Minimum of 1 year of work experience required.
• Excellent communication skills, both written and verbal.
• Excellent customer service, organizational, and analytical skills.
• Ability to work and multi‑task in a fast‑paced environment.

Preferred

• Bachelor's degree
• 1‑2 years sales experience or experience with IT resellers.
• Knowledge of technology including software, hardware, and/or networking is preferred.
• Proficient in MS Office. Experience with CRM management preferred.

Physical & Environmental Demands

• Standard office environment.

Time Travel Required

• >5%

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.