Inside Sales Representative II

CoorsTek; United States; On-site; USD 41,300 - 50,461; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Benefits

Company-Matched 401K

Performance-Based Bonuses

Job summary

CoorsTek is seeking an Inside Sales Representative II to manage customer requests, coordinate quotations, and provide effective sales communications. The ideal candidate will have at least 5 years of customer service experience and strong technical product knowledge.

Responsibilities include managing CRM data, identifying customer needs, and establishing long-term contracts. Benefits include paid time off, medical and dental coverage, and performance-based bonuses.

Qualifications

• 5 years minimum external customer service experience, 3 years within CoorsTek.
• Ability to understand and act on verbal and written instructions.
• Strong focus on customer service and proactive problem-solving skills.

Responsibilities

• Respond to customer requests with increasing complexity.
• Manage CRM data for effective communication of sales opportunities.
• Establish long-term contract agreements with customers.

Skills

Customer service experience

Technical product knowledge

Written and verbal communication

Detail-oriented

Intermediate math skills

Proficient with Microsoft Office and Salesforce

Time-management skills

Education

High School Diploma

Vocational or college degree

Tools

Salesforce

Microsoft Office

ERP systems

Job description

Inside Sales Representative II – Lead to Order

Responsibilities

• Respond and follow up to customer requests or concerns of any type with increasing level of complexity and for higher visibility accounts.
• Coordinate requests for quotation activities to include value pricing, cost and technical review with sales, production, and Engineering personnel.
• Manage CRM data for effective communication of sales opportunities, customer quotes, and account contacts and status.
• Provide customer price quotes using approved price lists or working with account managers or pricing analysts.
• Initiate corrective action requests to ensure quality and service issues are being addressed.
• Support field sales and respond to management requests for information, samples, literature, and quotes.
• Actively obtain orders and available forecasts from existing customers to support commercial goals.
• Participate in the preparation and submittal of customer surveys when required.
• Work in conjunction with Account Managers and Operations to provide inputs for forecasting.
• Collaborate with Planning, Operations, and Accounting to effectively manage customer needs and unique requests.
• Establish cross‑functional relationships to support customer needs and expectations.
• Work closely with sales management to establish long‑term contract agreements with customers.
• Identify and report market and competitive intelligence through conversations with the customer.
• Provide guidance and support to junior members of the team when needed.

Qualifications

• High School Diploma or equivalent required; vocational or college degree preferred.
• 5 years minimum external customer service experience, 3 years within CoorsTek in a customer service role.
• Strong technical product and process knowledge.
• Excellent written and verbal communication skills, including listening, evaluating, and negotiating.
• Detail‑oriented, with intermediate math skills.
• Proficient with Windows, Microsoft Office, Salesforce, and ERP systems.
• Ability to work with a diverse variety of people from different cultures and backgrounds.
• Ability to understand and act on verbal and written instructions.
• Intermediate computer and time‑management skills.
• Ability to learn and understand CoorsTek products, services, and their customer applications.
• Ability to read and understand technical drawings and customer specifications.
• Knowledge of CoorsTek’s Global Trade Policies.
• Strong focus on customer service and proactive problem‑solving skills.

Target Hiring Range Hourly: USD 29.98 - USD 36.63. Actual compensation is commensurate with experience, skills and education.

CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job‑related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

Benefits

• Paid Time Off
• Medical, Dental, Vision Benefits
• Company‑Matched 401K (USA only)
• Company‑Matched Pension Plan (CANADA only)
• Health Savings Account with Company Contribution (USA only)
• Wellness Reimbursement Program (USA only)
• Voluntary Benefits: Pet Insurance, Legal Insurance, Accident Insurance, Critical Illness Insurance & more (USA only)
• Safety Programs (reimbursement for safety shoes and company‑provided safety glasses)
• Performance‑Based Bonuses for all Employees
• Employee Recognition Programs
• Mentorship Program
• Community & Volunteer Events