Inside Sales Representative I (Bilingual in Eng/Spanish)

National Auto Parts-Oakland, LLC; San Diego (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Collision Auto Parts seeks an Inside Sales Representative I to handle high-volume order intake and provide expert product guidance. This onsite role in San Diego focuses on accurate order entry, fast customer response, and coordination with warehouse and CRM systems.

The position requires 1–3 years in customer service or sales orders within automotive parts, plus strong communication and multi-tasking abilities.

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of customer service or sales order experience in auto parts preferred.
• Strong knowledge of automotive parts terminology is desirable.
• Excellent verbal communication and active listening.
• Proficient in order entry, CRM platforms, and Office tools.
• Ability to multi-task in a fast-paced, team setting.
• Reading English for invoices and basic documentation.

Responsibilities

• Handle inbound calls from customers placing orders for automotive parts and accessories.
• Provide product guidance, availability, pricing, and compatibility info.
• Enter and process sales orders in ERP/CRM systems accurately.
• Verify part numbers and stock levels using internal catalogs.
• Upsell or suggest replacement parts to meet customer needs.
• Coordinate with warehouse and shipping to confirm delivery timelines.
• Respond to inquiries about order status, returns, or warranty.

Skills

Customer service

Sales orders

CRM systems

Teamwork

Verbal communication

Multi-tasking

Microsoft Office

English reading

Bilingual Spanish/English

Education

High school diploma or equivalent

Tools

Hubspot

Salesforce

NetSuite

Microsoft Office

Job description

Title – Inside Sales Representative I

Reports to – Sales Supervisor

Shifts – (M-F)

Onsite in San Diego, CA

Salary Range $20-23per hour

Company Operational Summary

Collision Auto Parts, comprised of three entities that operate distribution facilities across California and New Mexico, is a leading value-added distributor of certified and non-certified aftermarket collision repair parts. COL’s product categories include bumper covers, grilles, fender lines, hoods, tail lamps, head lamps and others. Collision Auto Parts utilizes a robust fleet of trucks to deliver parts to customers on a daily basis. Through tenured supplier relationships and a dedicated commitment to customer service, the Company has been able to develop and maintain strong customer relationships with national and regional MSOs and local collision repair providers.

Responsibilities

• Handle inbound calls from customers placing orders for automotive parts and accessories.Average 80+ inbound calls per day
• Provide expert product guidance, availability, pricing, and compatibility information based on vehicle make, model, and year.
• Enter and process sales orders in the company’s order management or ERP system accurately and promptly.
• Verify part numbers and stock levels using internal databases or supplier catalogs.
• Upsell or suggest alternative/replacement parts when appropriate to meet customer needs.
• Coordinate with the warehouse, shipping, and inventory teams to confirm delivery timelines and resolve fulfillment issues.
• Respond to customer inquiries related to order status, returns, or warranty information with professionalism and urgency.
• Document call details and customer interactions in CRM or ticketing systems to ensure accurate record-keeping.
• Meet or exceed individual and team performance metrics, such as call handling time, order accuracy, and customer satisfaction.
• Other duties assigned by Supervisor or Manager

Qualifications

• High school diploma or equivalent
• 1–3 years of customer service or sales order experience, preferably in the auto parts or automotive industry.
• Strong knowledge of automotive systems and parts terminology is highly desirable.
• Excellent verbal communication skills and active listening abilities.
• Proficient in order entry systems, CRM platforms (e.g., Hubspot, Salesforce, NetSuite), and Microsoft Office Suite.
• Ability to multi-task, stay organized, and work in a fast-paced, team-oriented environment.
• Strong computer and software skills required
• Ability to lift up to 40 pounds.
• Must be able to read basic English for invoice purposes.
• Good communication with co-workers and customers.
• Bilingual in Spanish/English preferred
• Punctuality and reliability are essential
• Standard hours with some flexibility depending on call volume and shift coverage.
• Must be flexible to learn and improve on the job

Inside Sales Representative I

Pay Range: $20.00–$23.00 per hour

The Level I role is intended for individuals who possess foundational customer service or sales experience and are developing their knowledge of automotive parts and systems. Employees at this level are expected to:

• Process customer orders accurately with guidance as needed.
• Learn automotive parts identification, terminology, and catalog systems.
• Provide professional customer service while building product knowledge.
• Develop proficiency with the Company's ERP, CRM, and order entry systems.
• Handle routine customer inquiries and standard order transactions.
• Demonstrate reliability, teamwork, and a willingness to learn.

Equal Employment Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity (LGBTIQA), or any other characteristic protected by law.

Position Details

This is a non-management position. This is a full time position.