Inside sales representative H/F

RADIALL S.A.; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

RADIALL S.A. in Tempe, AZ is seeking an Inside Sales / Customer Support professional to act as the primary liaison for customers, handling inquiries, quotes, PO entries, changes, and expediting requests.

You will work with sales reps, marketing, and product teams to craft accurate responses and proposals, maintain records, and ensure pricing is communicated using established tools.

Qualifications

• Bachelor's degree required; experience may substitute for education.
• 3+ years of relevant work experience.
• Strong knowledge of customer service and sales processes.

Responsibilities

• Serve as primary contact for customer inquiries and orders.
• Quote requests, order entry, changes, and expediting.
• Collaborate with Marketing, Sales, and Product lines to respond to requests.
• Ensure compliance with company policies and pricing tools.
• Provide order status updates and maintain customer records.
• Negotiate contracts and pricing with customers.
• Use SAP and ERP systems for order management and reporting.

Skills

Customer relationship management

Negotiation

Communication skills

Problem solving

Order management

Education

Bachelor's Degree

Tools

SAP

MRP systems

ERP systems

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for customer complaints, inquiries, and correspondence, including requests for quotes, purchase order entry and changes, and expedite requests

• Communicate with customers and sales representatives in a timely, professional, and solutions-oriented manner on all issues

• Handle direct sales activities and provide support to both direct and indirect field sales teams

• Collaborate with Marketing, Sales, and Product Line Team Leaders to develop accurate responses and proposals for customer requests

• Ensure full compliance with Radiall company policies and Inside Sales procedures

• Retrieve, calculate, and communicate pricing using established price lists, databases, and approved pricing tools

• Utilize internal systems and databases to provide order status updates, catalogs, basic cross-references, and product information

• Organize, maintain, and update customer records to ensure high order capture rates and maximum data accuracy

QUALIFICATIONS

Education and/or Experience

• Bachelors Degree

  • Experience may substitute for some of the above education

  • Intermediate-Level: 3+ years of relevant work experience with a strong level of specialized knowledge

Specific Job Skills, Specialized Knowledge or Certifications

• Manage customer purchase orders (POs), including order entry, review, changes, and follow-up

• Compute rates, ratios, and percentages; interpolate pricing using existing data, price lists, and approved tools

• Conduct detailed analyses aligned with customer needs, including order review, offers, contract review, customer requirements, complaints, and technical inquiries

• Analyze activity data and key indicators to support decision-making and continuous improvement

• Gather and maintain marketing intelligence by collecting accurate information on competitors, market trends, current vendors, and potential customers

• Develop and maintain strong customer relationships through active listening, focused engagement, and thoughtful follow-up questions

• Negotiate contracts and pricing with customers in alignment with company guidelines and objectives

• Maintain up-to-date knowledge of current product standards and performance levels

• Utilize MRP systems to support production planning, scheduling, and inventory control

• Apply industry knowledge related to Radiall’s markets and designated customer segments

• Deliver high-quality customer service by responding promptly to customer needs, addressing concerns, and managing expectations effectively

• Use ERP systems (SAP) to support order management, pricing, planning, and reporting activities