Inside Sales Representative (Full Time) Albuquerque, NM

IDN-Canada; Albuquerque (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

IDN-Acme in Albuquerque, NM is seeking an Inside Sales Representative to deliver excellent service to customers locally. Responsibilities include counter sales, price/availability inquiries, order processing, and vendor coordination. You will collaborate with branch staff and outside sales to drive growth.

The role requires experience in locksmithing or security hardware, strong computer use, and solid communication and organizational skills; a team-driven environment is essential.

Qualifications

• Experience with locksmithing, security hardware and/or related items.
• 1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred).
• Strong computer skills.
• Proficient with Microsoft Office products (Word, Excel).
• Strong verbal communication skills.
• Strong organizational skills with ability to multi-task.
• Team player.

Responsibilities

• Assist customers by phone and in person (walk-in traffic/counter sales).
• Use the computer system to provide information on price and availability.
• Process orders and related customer assistance, including stock and special orders, promotions, pricing issues, returns and credits.
• Serve as manufacturer/vendor contact for factory orders.
• Make outbound calls to grow the local business.
• Work as part of a team with branch staff and outside sales to exceed customer expectations and support growth.

Skills

Locksmithing

Security hardware

Inside sales

Customer service

Verbal communication

Organizational skills

Team player

Tools

Microsoft Office

Word

Excel

Job description

Inside Sales Representative (Full Time), Albuquerque, NM

IDN Company: IDN-Acme

Title/Position: Inside Sales Representative

Type of Position: Full-Time

Location: Albuquerque, NM

IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.

Job Description

Based in Albuquerque, NM the individual in this position is responsible for providing superior service for customers throughout Albuquerque, NM.

Responsibilities Include The Following

• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, resolving pricing situations, handling customer returns and credit situations, and related tasks
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local business
• This individual should excel in a team-oriented work environment – working with the branch staff and outside sales representative to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships

The successful candidate will report to the Branch Manager at IDN-Albuquerque, NM. The individual will work closely with other staff members and with the local Outside Sales representative.

Requirements

• Experience with locksmithing, security hardware and/or related items
• 1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred)
• Strong computer skills
• Proficient with Microsoft Office products (Word, Excel)
• Strong verbal communication skills
• Strong organizational skills with ability to multi-task
• Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.