Inside Sales Representative (Fort Wayne, IN)

Ottenweller Company, Inc.; Fort Wayne (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Ottenweller Company, Inc. is seeking a dedicated full-time professional for customer communication and support. Ideal candidates should hold a Bachelor’s Degree or equivalent experience and have familiarity with machinery and production processes.

The role includes resolving shipping issues, processing order information, and maintaining customer relationships. Strong skills in math and problem-solving are critical for success in this position, along with proficiency in Windows-based systems.

Qualifications

• 1-3 years of experience preferred.
• Basic familiarity with machinery and basic blueprint knowledge.
• Ability to read safety rules, operating instructions, and procedure manuals.

Responsibilities

• Communicates with customers to ensure objectives are understood.
• Resolves potential delays and ensures shipping schedules match.
• Processes EDI information and updates customer releases.

Skills

Customer communication

Windows-based computer systems

Mathematical skills

Problem-solving

Education

Bachelor’s Degree or equivalent

Job description

Essential Duties

• Communicates with customer on a daily basis to ensure objectives are understood and synchronized.
• Ensures shipping schedules match, resolves potential delays, alleviates issues with purchase orders; communicates with trucking company and performs follow‑up on sales orders.
• Requests additional information on orders, blueprints, etc. as needed.
• Provides customer with information regarding past‑due items, daily shipments, quality issues, production schedule, reasons for delays, continuous improvement, schedule discrepancies, and capabilities.
• Communicates with other departments within the organization to ensure shipments are on‑schedule, expedites parts, ensures purchased materials are on hand, confirms scheduling meets requirements, and consults on quality issues.
• Provides clerical support and other assistance to Senior Inside Sales and Outside Sales Representatives.
• Processes EDI information to update customer releases for specified accounts.
• Reviews and processes new purchase orders/releases.
• Enters sales order information into the computer system, ensuring pricing, quantities, and due dates are correct.
• Utilizes the computer system to sort information and link with proper customer orders.
• Monitors account(s) to ensure correct quantities are shipped on a timely basis.
• Prepares reports on forecasted sales orders, past‑due production, component parts required, and weekly shipping goals.
• Visits customer facilities to build relationships, broaden knowledge of product usage, and research additional services to offer the customer.
• Reports to the Vice President of Sales any situation that may threaten the customer relationship.

Qualifications

• Bachelor’s Degree or equivalent education and experience; 1‑3 years of experience preferred.
• Basic familiarity with machinery and processes involved in production and basic blueprint knowledge.
• Proficiency with Windows‑based computer systems demonstrated prior to the end of the orientation period.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Math skills: add, subtract, multiply, and divide in all units of measure; calculate discounts, interest, proportions, and percentages.
• Reasoning skills: solve practical problems and interpret instructions in written, oral, diagram, or schedule form.

Physical Demands

Must sit regularly; use hands to finger, handle, or feel; talk and hear. Requires close vision and ability to adjust focus.

Work Environment

Moderate noise level. Limited travel may be required. Overtime is required per workload demands.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This is a full time position.