Inside Sales Representative & Estimator

Ram Tool Inc.; Town of Grafton (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A tool supply company based in Grafton, Wisconsin is seeking an Inside Sales Representative/Estimator to manage quoting, order entry, and customer service inquiries. This position requires a high-school diploma or an Associate’s degree along with at least 2+ years of relevant customer service experience. The ideal candidate will excel in negotiating deals, educating customers, and driving sales while maintaining customer satisfaction. Comprehensive training will be provided to ensure that entrants can meet the needs of clients effectively.

Qualifications

• At least 2+ years’ experience in customer service or customer-facing role.
• Experience in quoting/estimating is required.

Responsibilities

• Primary point of contact for quoting, order entry, and order management.
• Negotiate and close deals with customers.
• Educate customers on RAM Tool capabilities.

Education

High-school diploma

Associate’s degree

Job description

Experience: A high-school diploma, and at least 2+ years’ experience in customer service, customer- interacting, or customer-facing role is required, or an equivalent combination of education and experience

Degree: A high-school diploma or Associate’s degree, with at least 2+ years of quoting/estimating experience

Job Summary

The Inside Sales Representative/Estimator is the primary point of contact for quoting, order entry, and order management inquiries, ensuring that our customers and partners experience exceptional customer service. This critical role has in-depth knowledge of our existing customer needs and expectations, and is also adept at handling inquiries and securing orders from new customers. Other responsibilities include negotiating and closing deals, educating customers, answering detailed questions about RAM Tool capabilities, and providing estimates to both potential and current customers. The primary goal of this role is to drive sales and deliver exceptional customer service toour customers.