Inside Sales Representative - Commercial

Armstrong Group; Kentucky; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay structure

Positive work environment

Advancement opportunities

Employee recognition programs

Benefits: medical, dental, vision, 401

Paid time off and holidays

Job summary

The Commercial Inside Sales Representative at Armstrong Group is a consultative inside sales role within the Armstrong Business Division. The position focuses on selling commercial telecom products and services to small and mid-sized businesses and supporting current customers.

You will handle inbound and outbound calls to recruit new customers, retain existing ones, and drive revenue through upselling and renewals while collaborating with cross-functional teams to ensure a seamless installation

Qualifications

• Two years of business-to-business selling telecom or technical services preferred.
• Strong communication and negotiation skills required.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Sell Armstrong Business Division services to small and mid-sized business customers.
• Retain and upsell current Armstrong Business Division customers.
• Understand customer needs and recommend appropriate solutions.
• Meet monthly sales and revenue quotas.
• Coordinate with outside sales and support teams for smooth installations.

Skills

Consultative selling

Negotiation

Relationship management

Communication

Time management

Team collaboration

Problem solving

Multitasking

Microsoft Office

Education

High school diploma or GED

Associate degree in business or marketing

Bachelor's degree in business or marketing

Tools

MS Word

MS Excel

MS Office

Job description

Position Summary:

The Commercial Inside Sales Representative is a consultative inside sales position within the Armstrong Business Division. The individual will be responsible for selling commercial level telecommunication products and services (voice, internet and video) and additional services through effective inbound and outbound calling to new prospective businesses and current Armstrong Business Division customers. In addition, the position will support, retain and increase revenues from existing Armstrong Business Division customers.

What’s In It For You:

• Competitive hourly base plus variable pay structure
• Award-winning, positive work environment
• Opportunity for advancement
• Employee recognition programs
• Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
• Generous paid time off & holidays

What You’ll Be Doing:

• Conduct consultative selling of Armstrong Business Division services to small and mid-sized business customers
• Upgrading, contract renewal and customer retention of current Armstrong Business Division customers
• Understand and assess the customer needs and recommend an Armstrong Business Division solution that will satisfy those needs
• Responsible for achieving monthly sales and revenue quota
• Work with the outside sales team to ensure customer opportunities are properly routed and handled
• Work in conjunction with support team to ensure that the customer installation experience is a problem free process
• Build and maintain long-term relationships with current Armstrong Business Division customers and prospective accounts through ongoing contact and communication
• Track competitive activity and market conditions and provide timely feedback and suggestions to management regarding the competitive marketplace
• Maintain knowledge and understanding of current, new and pending applicable telecommunications technologies and trends
• Maintains all sales databases necessary to report client information and sales activity
• Understand and communicate clearly Armstrong’s Business Division value added proposition
• Accurately complete and provide all required paperwork to ensure proper customer installation
• Attend all meetings and training session
• Seek and act upon customers’ feedback regarding total satisfaction
• Adhere to all company standards and business professionalism
• Perform other duties as assigned

What You’ll Need:

• High school diploma or GED required, an associate or bachelor’s degree in business or marketing is preferred
• Previous (two years of more) business-to-business, selling telecommunication or technical related products and/or services is preferred
• Effective communication skills, written and verbal
• Must have sales and negotiating skills
• Ability to deal with change in a fast-paced environment
• Effective time management and organizational skills
• Working knowledge of computers, computer networking and the Internet is preferred
• Requires the ability to multitask as well as work efficiently and effectively within required deadlines
• Ability to learn quickly and apply the knowledge, along have a strong ability to work in a team environment is required
• Must have effective relationship management and negotiation skills
• Strong problem-solving skills
• Ability to learn quickly and apply the knowledge, along have a strong ability to work in a team environment is required.
• Proficient in MS Word, Excel and other MS office software
• A strong work ethic and a winning attitude

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.