Inside Sales Representative - Commercial

Armstrong-Utilitie; Butler (Butler County); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay structure

Benefits: medical, dental, vision, 401

Paid time off & holidays

Career advancement opportunities

Job summary

Armstrong Utilities is seeking a Commercial Inside Sales Representative to drive consultative sales of telecom services to small and mid-sized businesses in the Armstrong Business Division. You will upgrade contracts, renewals, and retain customers while meeting monthly sales quotas and collaborating with outside sales and support teams.

The role emphasizes understanding customer needs, building long-term relationships, and staying current with telecom technologies and market trends.

Qualifications

• High school diploma or GED required; associate or bachelor degree preferred.
• 2+ years of business-to-business sales experience in telecom or related services preferred.
• Strong communication, negotiation and relationship-management skills.

Responsibilities

• Sell Armstrong Business Division services to small and mid-sized business customers.
• Upgrade, renew contracts and retain existing Armstrong Business Division customers.
• Assess customer needs and recommend Armstrong Business Division solutions.
• Aim to achieve monthly sales and revenue quotas.
• Coordinate with outside sales and support teams to route and manage opportunities.
• Build and maintain long-term relationships with current and prospective customers.

Skills

Consultative selling

Negotiation

Communication

Time management

Team collaboration

Relationship management

Education

High school diploma or GED

Associate or Bachelor degree in business/marketing

Bachelor’s degree in business/marketing

Tools

MS Word

Excel

MS Office

CRM software

Job description

Position Summary:The Commercial Inside Sales Representative is a consultative inside sales position within the Armstrong Business Division. The individual will be responsible for selling commercial level telecommunication products and services (voice, internet and video) and additional services through effective inbound and outbound calling to new prospective businesses and current Armstrong Business Division customers. In addition, the position will support, retain and increase revenues from existing Armstrong Business Division customers.What’s In It For You:Competitive hourly base plus variable pay structureAward-winning, positive work environmentOpportunity for advancementEmployee recognition programsAttractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hireGenerous paid time off & holidaysWhat You’ll Be Doing:Conduct consultative selling of Armstrong Business Division services to small and mid-sized business customersUpgrading, contract renewal and customer retention of current Armstrong Business Division customersUnderstand and assess the customer needs and recommend an Armstrong Business Division solution that will satisfy those needsResponsible for achieving monthly sales and revenue quotaWork with the outside sales team to ensure customer opportunities are properly routed and handledWork in conjunction with support team to ensure that the customer installation experience is a problem free processBuild and maintain long-term relationships with current Armstrong Business Division customers and prospective accounts through ongoing contact and communicationTrack competitive activity and market conditions and provide timely feedback and suggestions to management regarding the competitive marketplaceMaintain knowledge and understanding of current, new and pending applicable telecommunications technologies and trendsMaintains all sales databases necessary to report client information and sales activityUnderstand and communicate clearly Armstrong’s Business Division value added propositionAccurately complete and provide all required paperwork to ensure proper customer installationAttend all meetings and training sessionSeek and act upon customers’ feedback regarding total satisfactionAdhere to all company standards and business professionalismPerform other duties as assignedWhat You’ll Need:High school diploma or GED required, an associate or bachelor’s degree in business or marketing is preferredPrevious (two years of more) business-to-business, selling telecommunication or technical related products and/or services is preferredEffective communication skills, written and verbalMust have sales and negotiating skillsAbility to deal with change in a fast-paced environmentEffective time management and organizational skillsWorking knowledge of computers, computer networking and the Internet is preferredRequires the ability to multitask as well as work efficiently and effectively within required deadlinesAbility to learn quickly and apply the knowledge, along have a strong ability to work in a team environment is requiredMust have effective relationship management and negotiation skillsStrong problem-solving skillsAbility to learn quickly and apply the knowledge, along have a strong ability to work in a team environment is required.Proficient in MS Word, Excel and other MS office softwareA strong work ethic and a winning attitudeWho We AreThe Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.Armstrong is an Equal Opportunity Employer.