Inside Sales Representative (Business to Business)-Remote

Concentrix; Ohio; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the customer service industry is seeking an Inside Sales Representative (Business to Business) to work from home. You will be responsible for engaging with customers through calls and emails, delivering exceptional service, and driving sales. This role offers competitive pay, benefits, and the opportunity to be part of a global team dedicated to customer satisfaction.

Benefits

Health insurance

401(k)

Paid time off

Paid training

Referral bonuses

Diversity initiatives

Qualifications

• Experience in providing high-quality customer service and building loyalty.
• Excellent verbal and written communication skills.
• Ability to influence decisions and manage objections.

Responsibilities

• Conduct telephone sales calls and email communications to sell to new and existing prospects.
• Facilitate lead management between sales channels.
• Deliver excellent customer experiences with a positive attitude.

Skills

Communication

Problem Solving

Customer Service

Sales

Relationship Building

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Inside Sales Representative (Business to Business)-Remote

Join to apply for the Inside Sales Representative (Business to Business)-Remote role at Concentrix.

Job Title: Inside Sales Representative (Business to Business)-Remote

Job Description: Inside Sales Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)

Location: WAH-Remote (NA) – U.S.

About the Role: As a remote Customer Service Representative, you’ll join a diverse team from 70+ countries, supporting each other’s success. We help top brands improve their businesses through exceptional customer experiences and innovation. We’re looking for talented individuals passionate about outstanding service.

Responsibilities:

• Conduct telephone sales calls and email communications to sell to new and existing prospects.
• Explain payment requests, describe fees, and help customers understand product value.
• Facilitate lead management between sales channels and business to help close leads.
• Service merchant inquiries and escalations related to merchant enrollment/setup.
• Research data points and compile information into Excel.
• Assist customers in setting up payment systems.
• Run reports, provide insights, and resolve leads needing more information.
• Ensure service delivery meets KPIs.
• Clarify customer requirements, probe for understanding, and utilize decision-support tools.
• Build rapport through attentive listening and empathy.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Accurately document work and notes.
• Participate in activities to improve satisfaction and performance.
• Track and retrieve information in call databases.
• Respond to inquiries using published materials or escalate as needed.
• De-escalate situations and handle tough conversations effectively.
• Deliver excellent customer experiences with a positive attitude.

Qualifications:

• High school diploma or GED.
• Experience in providing high-quality customer service and building loyalty.
• Excellent verbal and written communication skills.
• Ability to influence decisions and manage objections.
• Strong listening and relationship-building skills.
• Proficiency in multitasking and system navigation.
• Creative problem-solving abilities.
• Resilience in a fast-paced, metrics-driven environment.
• Proficiency in Microsoft Office, especially Excel.
• Ability to operate in a regulated environment.
• Team-oriented attitude.
• Sales experience and financial/credit card processing knowledge.

Benefits: The position offers a base salary of $16/hour plus performance incentives, benefits including health insurance, 401(k), paid time off, and paid training. Additional perks include referral bonuses, networking groups, wellness programs, mentorship, work-from-home setup, and diversity initiatives.

If you’re ready for a rewarding career with growth potential, apply today and join over 440,000 global team members at Concentrix!

Location: USA, OH, Work-at-Home

Language: English

Time & Physical Requirements: Regular use of computers, phones, and office equipment; sedentary work.

Legal & Equal Opportunity Statements: Applicants must be authorized to work in the U.S. Reside in the U.S. or have a valid U.S. address. Concentrix is an EEO employer and provides accommodations upon request.