Inside Sales Representative

Glosser-Steel; Zelienople (Butler County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

ESOP

Benefits package including medical, 24

Life insurance

401(k) matching

Paid holidays

Paid vacation

Job summary

M. Glosser & Sons is seeking an Inside Sales Representative to maintain, grow, and service new and existing accounts. You will respond to inquiries, guide product selections, and facilitate order placements, changes, and scheduling.

The role emphasizes high-quality customer service, detail orientation, and effective communication with customers and internal teams. This is a salary position with an ESOP-friendly, employee-owned culture and competitive benefits.

Qualifications

• High school diploma or equivalent required.
• At least one year of sales experience required.
• Excellent verbal and written communication skills.
• Ability to build and maintain relationships with clients.
• Knowledge of steel products is a plus.

Responsibilities

• Develop and maintain relationships with potential and existing clients.
• Identifies and locates new clients through networking and cold calls.
• Applies knowledge of the field and product features to match products to the needs of clients.
• Answers inquiries from clients concerning products, their uses, and the industry at large.
• Provides information, quotes, credit terms, and other bid specifications to clients.
• Negotiates prices, terms of sales, and submits orders.
• Collaborate with purchasing manager and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
• Follow up on quotes and ensure customer satisfaction throughout the sales process.

Skills

Communication

Sales skills

Product knowledge

Organization

Relationship building

Industry knowledge

Education

High school diploma

Job description

Description

We are looking for a driven Inside Sales Representative to maintain, grow, and service new and existing accounts. Our Inside Sales Rep will play a fundamental role in ensuring high-quality customer service to external customers, including rapid response to all inquiries.

The ideal candidate will be detail-oriented, confident, and poised, and enjoy interacting with people. This position serves as liaison between the company and its customers, providing them assistance with order placement, order changes, order status, shipment scheduling and general concerns. This role works closely with other sales staff, purchasing, management, and customers.

This is a Salary position.

M. Glosser & Sons is now 100% employee-owned! Through our new Employee Stock Ownership Plan (ESOP), every team member has a real stake in our success. When we grow, you grow—because we’re building the future together. Join us and be part of a team where your work truly pays off.

We offer a competitive benefits package including medical, dental, and vision benefits, paid holidays, paid vacation, life insurance and 401(k) matching.

If you are a goal-oriented person who desires long-term employment in a dynamic work environment where customer service is key and very rewarding, you have found a great opportunity!

Requirements

The role of the Inside Sales Representative is to sell and provide guidance about products needed by customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Develop and maintain relationships with potential and existing clients.
• Identifies and locates new clients through a variety of methods including networking and cold calls.
• Applies knowledge of the field and product features to match products to the needs of clients.
• Answers inquiries from clients concerning products, their uses, and the industry at large.
• Provides information, quotes, credit terms, and other bid specifications to clients.
• Negotiates prices, terms of sales, and submits orders.
• Collaborate with purchasing manager and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
• Follow up on quotes and ensure customer satisfaction throughout the sales process.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Excellent verbal and written communication skills.
• Excellent sales and negotiation skills.
• Thorough understanding of products to be sold.
• Organized with attention to detail.
• Proven ability to build and maintain relationships with clients.
• Steel industry knowledge is an asset.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• At least one year of sales experience is required.