Inside Sales Representative

Triple-S Steel; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Triple-S Steel is seeking an Inside Sales representative to grow our customer base in Albuquerque. You will quote customers, take orders, and coordinate with operations and outside sales to meet customer expectations.

Responsibilities include maintaining the customer database, quoting and processing orders, ensuring on-time delivery, and building strong relationships with new and existing customers while leveraging CRM tools.

Qualifications

• Minimum of two (2) years of experience in customer service or sales required.
• Experience in metals industry distribution or manufacturing preferred.
• Some college education preferred; must be comfortable working with computer systems in a fast-paced environment.
• Experience with pipe, tube, fittings, and flanges is a plus.

Responsibilities

• Maintaining and expanding customer database.
• Quoting and handling order execution from acceptance to completion.
• Coordinating between customer and traffic dispatcher for on-time delivery.
• Attending sales group meetings.
• Capturing relevant market information and customer feedback.
• Utilizing CRM to track important customer touches.
• Establishing and maintaining relationships with new and existing customers.
• Team with Outside Sales Rep to build a pipeline of opportunities and close sales.
• Make outbound sales calls to prospect new customers provided by OSR/Mgt.

Skills

Customer service

Sales

CRM

Telephone sales

Time management

Education

Some college education

Tools

MS Excel

MS Word

MS Outlook

Job description

Overview

We are seeking a motivated Inside Sales representative to join our business. This job entails selling and/or introducing the company to both new and established clients. Quoting customers and taking orders from customers. Duties involve entering, tracking, and following up on orders. During the order execution process inside salespeople coordinate between operations and the outside salespeople to meet or exceed customer expectations. Most important is build relationship with current and prospective customers

Responsibilities

• Maintaining and expanding customer database.


• Attending sales group meetings.


• Capturing accurate and complete information in customer relationship management.


• Quoting and handling order execution from acceptance to completion.


• Coordinating between customer and traffic dispatcher to insure on-time delivery of material.


• Communicating with customers in regard to current relative market information and capturing relative feedback.


• Obtain and provide feedback on Competitor pricing/equipment to Management


• Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base


• Manage a database of potential customers and contact them on a regular base for new opportunities


• Team with Outside Sales Rep to build a pipeline of opportunities and close sales


• Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.


• Note suggestions or complaints and communicate to the Quality/Operations group.


• Utilize CRM Software to keep track of important customer ‘touches’.


• Support the Quality System of the Company.

Qualifications

Education and Experience:

• Minimum of two (2) years of experience in customer service or sales required


• Experience in metals industry distribution or manufacturing preferred


• Some college education preferred; must be comfortable working with computer systems in a fast-paced environment


• Experience with pipe, tube, fittings, and flanges is a plus

Knowledge/Skills/Competencies:

• Abilityto work inafast-paced, self-directed entrepreneurial environment.


• Highly developed customer service skills.


• Excellentcommunications andtelephone sales personality skills.


• Effective time management skills, abilityto multi-task andprioritizeday-to-day activities.


• Proficiency in MS Excel, Word, and Outlook.