Inside Sales Representative

The Kendall Group, Inc.; Wyoming (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Inside Sales Representative to join our sales team. You will develop new leads, communicate with customers and vendors, explain product features, and close sales to meet targets in a fast-paced distribution environment.

Based in the office, you will maintain strong relationships, process orders and quotes, keep records, and participate in product training while staying current on offerings and applying exceptional customer service.

Qualifications

• 2 years of distribution or customer service experience.
• HS diploma or GED.
• Proficiency in Microsoft Office.
• Highly organized and detail oriented; ability to multi-task.
• Strong interpersonal communications, problem solving, and written/verbal skills.
• Cross-functional collaboration skills.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Process orders, quotes, customer and vendor portals, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Explain and articulate product features and applications to customers.
• Close sales and achieve sales targets.
• Stay current on new and evolving product offerings and utilize knowledge in selling activities.

Skills

Service Excellence

Results

Action Oriented

Accountability

Understanding Others

Listening

Problem Solving

Teamwork and Collaboration

Priority Setting

Education

HS diploma or GED

Tools

Salesforce

Epicor / Solar Eclipse

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Location Manager, the Inside Sales Representative is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. The Inside Sales Representative will be responsible for developing new leads, communicating with customers and vendors, understanding their needs, ensuring a smooth sales process, and being able to close sales.Exciting work you will do:The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following:Maintain a positive, empathetic, and professional attitude toward customersRespond promptly to customer inquiriesCommunicate with customers and vendors through various channelsAcknowledge and resolve customer complaintsParticipate in sales and product training sessionsProcess orders, quotes, customer and vendor portals, and requestsKeep records of customer interactions, transactions, comments, and complaintsCommunicate and coordinate with colleagues, customers, and vendors as necessaryExplain and articulate product features and applicationsMake outbound calls to potential customers and follow up on quotes and leadsUnderstand customers’ needs and identify sales opportunitiesMaintain a database of current and potential customersProvide the customer product submittal sheets for their approval and track their progressResearch and qualify new leadsClose sales and achieve sales targetsStay current on new and evolving product offerings and utilize knowledge in selling activitiesPerform other duties and projects as assignedCompetencies you possess:Service ExcellenceResultsAction OrientedAccountability and ResponsibilityUnderstanding OthersListeningProblem SolvingTeamwork and CollaborationPriority SettingWhat you’ll need:Work Experience: 2 years’ distribution or customer service experience.Education: HS diploma or GED.Analytics/Computer Skills: Proficiency in Microsoft Office.Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environment.Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service.Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills.Physical, Mental and Visual Skills: Ability to see, talk and hear; ability to sit for 8 hours a day.Physical Environment: Normal office environment.Qualifications we prefer but don’t require:Work Experience: 2 years’ pipe, valve and fitting sales experience, technical degree or equivalent combination of skills and experience.Education: Associate or bachelor’s degree.Analytics/Computer Skills: Salesforce or Epicor / Solar Eclipse.The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.