Inside Sales Representative

US LBM; Wisconsin; On-site; USD 42,000 - 54,000; Full time

Job summary

Wisconsin Building Supply, a division of US LBM Holdings, LLC, seeks an Inside Sales Representative to support customers and outside sales teams with product information, quotes and order processing.

Role involves coordinating deliveries, maintaining stock, handling special orders, and building strong customer relationships across Wisconsin locations.

Qualifications

• Able to operate computer, calculator and cash register.
• Knowledge of building supplies, applications and related equipment.
• Strong interpersonal and written/oral communication skills.
• Familiarity with inventory and inventory control.
• Ability to walk throughout yards, plants and offices.

Responsibilities

• Respond to customer inquiries about product selection, orders, prices and quotations, deliveries and installations.
• Initiate calls to customers to generate sales.
• Obtain orders from customers and sales reps; enter work orders, returns, and service requests.
• Coordinate purchase and delivery of special products; check pricing specs and availability.
• Manage project schedules by coordinating with outside sales, jobsites and customers.
• Maintain stock levels on sales floor and stockroom.
• Research credits, returns and late payments as needed.
• Resolve back orders and billing issues; compile data for closing.
• Handle special orders and pricing; assist with price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Computer literacy

Customer relations

Oral and written communication

Inventory awareness

Physical mobility

Education

High School Diploma or GED

Job description

Wisconsin Building Supply operates locations throughout Wisconsin supplying windows, doors, roofing, siding, millwork, builders hardware, columns, trim, mouldings, cabinetry, countertops, decking, railing, gypsum, lumber & plywood, insulation, and additional building materials.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What You Will Do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills And Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Wisconsin Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.