Inside Sales Representative

US LBM; Hayward (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC, seeks an Inside Sales Representative to assist with new and existing customer sales. This role provides product support, quotes, and order entry both in person and by phone.

The position emphasizes generating orders, coordinating deliveries, maintaining stock levels, and building strong customer relationships while upholding safety and company policies.

Qualifications

• Must have a high school diploma or GED.
• Experience in building material industry is preferred.
• Inside sales experience is advantageous.

Responsibilities

• Respond to customer inquiries regarding product selection, orders, prices, quotations, complaints, and deliveries.
• Initiate telephone calls to customers to generate sales.
• Enter work orders, credit returns, returns authorizations, pick tickets, and service requests.
• Coordinate purchase and delivery of special products; obtain pricing and availability.
• Manage schedules for projects with outside sales, jobsites, and customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Resolve credits, returns, and late payments; handle billing issues.
• Develop and grow professional customer relationships.

Skills

Customer-focused communication

Interpersonal skills

Inventory control

Computer literacy

Cash handling

Education

High School Diploma or GED

Tools

Inventory management system

Job description

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

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A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

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Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.