Inside Sales Representative

Sonepar Canada, Inc.; Winter Haven (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

401(k) with company match

Professional development programs

Shareholder opportunity

Disability insurance (short/long-term)

Life insurance for dependents

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Job summary

World Electric, part of the Sonepar group, is seeking an Inside Sales Representative to support contractors and commercial accounts from our Florida/Georgia branches. You will process orders, quotes, and returns, coordinate with shipping, and maintain strong customer relationships to drive sales and profitability.

The role emphasizes customer service, pricing, and collaborative problem-solving across functions, with opportunities for growth within a global electrical distributor.

Qualifications

• Two-year certificate/degree from college or technical school.
• Six months to two years related experience and/or training or
• Equivalent combination of education and experience.

Responsibilities

• Process customer orders, quotations, returns, and related transactions accurately and efficiently.
• Quote prices and use sales skills to complete the purchase.
• Deliver exceptional customer service to contractors, commercial accounts, and walk-in customers.
• Coordinate with shipping/dept to arrange delivery and special delivery circumstances.
• Build and maintain strong customer relationships through proactive communication by phone, email, and in person.

Skills

Customer service

Sales skills

Communication

Relationship building

Problem solving

Education

Two-year degree or certificate

Experience in sales/order processing

Tools

CRM software

Quoting tools

Order management system

Job description

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There’s a Place for You at World Electric

A career at World Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. World Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Florida and Georgia and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives. Within World Electric we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

World Electric is looking for an Inside Sales Representative to join our team. An Inside Sales Representative will be responsible for ensuring customer satisfaction through processing orders and coordinating customer service needs with other functions within the branch. This role serves as customer contact regarding such matters as pricing, scheduling and shipping. The Inside Sales Representative is responsible for performance in the areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines.

Key Accountabilities

• Deliver exceptional customer service to contractors, commercial accounts, and walk-in customers
• Receive and handle calls from existing and new customers to explain the type of services or products we can offer
• Process customer orders, quotations, returns, and related transactions accurately and efficiently
• Quote prices and use sales skills to complete the purchase
• Recommend electrical products, solutions, and value-added services that align with customer needs and project requirements.
• Outbound calls to follow up on previous quotes
• Secure and place orders with others for filling and arrange delivery date
• Record names, addresses, purchases, and reactions of prospects solicited
• Build and maintain strong customer relationships through proactive communication via phone, email, and in-person interactions.
• Work with the outside sales and manager to secure customer satisfaction on all accounts
• Works with shipping dept to arrange special delivery circumstances
• Prepare and work reports on sales activities and expediting
• Source product for “special” and “direct” non-stock customer orders
• Assemble all information necessary for a customer quotation
• Maintain current knowledge of electrical products, pricing, market conditions, and industry trends
• Prepare customer quotations and analyze quotation results
• Provide appropriate report information to sales management and outside sales
• Follow up after sending quotes identify sales opportunities, and contribute to revenue growth initiatives
• Support the Counter and Warehouse teams with daily operational responsibilities to ensure seamless customer service and workflow continuity

Customer Service:

• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Ensure customer returns are handled in accordance with company policy
• Provide support at the counter during peak customer times as needed

Education and/or Experience:

• Two-year certificate/degree from college or technical school or
• Six months to two years related experience and/or training or
• Equivalent combination of education and experience

Requirements:

• Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees of an organization
• Interface in a customer responsive manner over the telephone and in person
• Handle difficult customer situations with diplomacy
• Ability to deal with problems involving several concrete variables in standardized situations.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company’s market share/revenue goals
• Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities)

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.”

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail] .